Appliance Repair Questions? Ask a Technician for Answers ASAP
Hello, my name is XXXXX XXXXX iam happy to help you with your question today..do you have a model number ? is this every load ? any error codes ?
Hi Randy. It is the Samsung wf337aag. It does not happen on every load but more often than not (seems to be getting worse). I checked the hoses and the pump and they are all clear.
you took that pump out at the back ? all the fins were intact ? nothing floating around in there?
Yes everything was intact. Nothing floating around.
i have run across a few machines that wouldnt drain and it turned out to be the main board, the board sends power to the drain pump, on that model 90% of draining issues are with the pump or something blocking the impeller from turning or the drain pump overheating after a few drains then stopping, if the impeller is ok ,nothing blocking the pump ,squeezing the tub to pump hose to make sure there is not a cloth of some sort in there? and the plug in connection to the pump is secure ,if all ok,then i would suspect the main board
RepairClinic Item #(NNN) NNN-NNNN/p>
Power control board
Manufacturer Number MFS-WF327L-T0
Skill LevelSkill Level
That's what I suspected. I got a diagnostic code of 'OE' from the service mode. Also, there is a second circuit board at the back right of this machine, could this be implicated?
OE is a long drain error , definately nothing in there? does the impeller sound louder than normal . maybe stripped? it wouldnt be that other board in my experience
It does get loud when its pumping out water--probably louder than when it was new (5 yrs old now).
that impeller may be getting stripped and overheating and not pushing the water out as efficiently . if you are able to catch it as it is acting up and confirm it is getting power then the pump is bad , maybe try filling and putting into a drain cycle 3 -4 times in a row see if pump overheats , if it gets loud that may be a worn out pump
ok will give that a shot. The pump is getting some power because it drains partially, but doesn't drain all the way--leaves some water in the bottom of the tub. So I will listen for it getting louder and possibly overheating. Should I take the back cover off and touch it to check?
you can do that if you wish , but if you are sure it is always getting power but not draining., then that would eliminate the board as the issue , the board sends power to the drain pump ,the pump should do the rest unless it stops and overheats or is blocked
Ok. One last question--could it be that the board is not reading the water level sensor properly and is therefore shutting down the pump prematurely? This would be consistent with the 'OE' code I pulled.
yes that is possible but usually the water drains out ok and it keeps draining longer and longer and not sensing bringing up the code , but if there is physically water left in the tub then i wouldnt think that would be the case
you can check the small rubber hose off the pressure sensor , blow thru it and make sure it is clear
Ok will start with the pump and see how that goes. Thanks a lot.
sure , good luck ,any more questions let me know