Hello my name is XXXX, X will assist you today
There is a fuse located inside the unit that is most likely blown.
Most likley you will need to remove this from the wall and then remove the cover to get access to the fuse
Do you have a multimeter
I see. Can I access this switch? or replace it?
yes you can change this part yourself
I would recommend that you pick up at least a cheap multimeter so you can test a few parts once you remove the cover
I can give you a link for the fuse right away if you want to preorder it. It is under $10 im sure
So its most likely the fuse? Which cover do I remove? This is the built-in unit model: SCB2001KSS
Yes most likely this is the problem, I took a look at the unit I know what it looks like, you will need to uninstall the unit and remove the outer cover
I see ...any visuals on how to go about these steps?
Here is the link for the part
I cant see your unit, so I am not much help on uninstalling it, is it in a wall or over a range?
As far as once you have it down, just take out screws in cabinet and it will come right off
Try this model number: SCB2001KSS002
ok the same part, looks like it would be installed over a cooktop is that right?
Its over an oven
With a trim kit around it to make it look like one unit
Nope..its looks like 2 units
Is there a trim kit or did the drywall right up next to it
I need to change locations, i will be off my computer for about 30 minutes, I can check back with you as soon as I arrive at next location, will that work for you? In that time if you can get the unit out we can go forward with the repair
There's a cabinet around it. No drywall. I actually don't have a clue how to take down the unit. Visuals would help
The only visuals I have are the parts breakdown, which does not show install, let me see if I can get those for you. I will be gone for 30 minutes and then be back,sorry for any delay but we will get this this morning
I am back it took a little longer than I thought to get here. Any luck removing the unit?
Were you able to get the unit uninstalled?
I never heard back from you, were you able to uninstall the unit?
Is there anything I can do to assist you