Hello my name isXXXXX will assist you today
I know it has been a little while since you posted this question, but i just logged on and read it.
I am going to walk you through diagnostics on this unit so we can figure out what is going on when the unit stops
When the drawer does alert you is there any thing flashing in the display?
No. It simply stops, the lid goes up. It just appears the same way as if someone had hit the pause button.
Do you know how to put the unit is diagnostics
No, I have not had to do that before.
Is it both drawers or just one?
First thing remove all pieces from the drawer, even the bottom metal piece, leave motor in place
Just the top drawer. OK, understood what I have to remove.
With the power off, push the lock button and then immediately the start/pause button, hold unit you see 188 appear on the display, the hit start pause button and tell me if any fault codes come up, then hit power button one time and you should see HO let me know when you are this far
hold on, let me transfer to a mobile device so I can be at the dishdrawer
were there any error codes
now start is the selector and lock is the on/off
push start til you get to FU and hit lock, that is the fill valve and let me know how the pressure looks of the water coming into the machine, you can open the door in this mode to visually check
Turn off by hitting lock again
Did the water come in at a pretty good pace?
Did you stop water yet
Sorry, I had to leave the house and my note to that effect never went out to you. I will come back to this tomorrow. Thanks for your patience.
Not a problem we will get it fixed for you