Hello my name isXXXXX will assist you tonight
Can you hear the lock mechanism trying to run?
Please try the following steps and let me know if this solved your problem.
1) Unplug the range and wait for one minute.2) Plug the range back in and turn it on.3) Hold the door in and start a self clean
yes, i can hear the mechanism trying to run. i unplugged it, waited 2 min, but it will not allow me to select the cleaning cycle.
Ok, unfortunately you are going to need to change the lock mechanism to repair this unit.
If you give me a moment I will get the part number for you.
http://www.repairclinic.com/PartDetail/Drive-Motor/318261222/1614388?RCAID=1000116 this is a link to where you can buy the lock mechanism
kk, i've gotta run, but thank you for your help