Hello my name is XXXXX XXXXX I will assist you today
Can you please give me the complete model number so I can get literature on this unit
r u there
thank you give me a second while i look at literature
sorry for the delay it will be just a second
Do you have a multimeter so we can test different components
ok we are going to test the motor first, you can do this from the control
With power off read resistance between RY1 Brown and CN7 Blue. Resistance reading of good motor circuit is about 1.9Ω. To test thermostat and switch use ohm meter on lowest scale, any resistance replace component
where is this plug located. I have a 3 wire, y,Bl. br, located on the upper right. and a 6 wire plug to the left on the back on the of the control panel
I am sending you a link that will assist us both when talking about where to test,
on page 4 you will see where different connectors are located
is this bd behind the control panel?
When you open the control panel you should see the board
yes there are two, left-small and right -large.
I dont know without looking, is there not one board that looks like the picture
No, I am in the front of the machine, behind the control panel.
Is this board accessed front or the back of the machine?
When you take off the rear cover , you can have the console come down so you can see it from the front. It is the larger of the two boards with the relay on it
No board on the front that fits this description. Mine is located above the drum, left side.
Ok, i am sorry, did you remove the lid?
Found the board, trying to locate plugs.
I am sorry I was sending you in the wrong direction. Yes the board on the side is the board we are talking about
I have located the two wires. should i unplug connectors from board and measure on wire side?
yes with the power off
does your meter read ohms
it should be reading 1.9 ohms
I would have been leading towards this board over the motor. Does the display light up
From what you are telling me it sounds as though you have a bad motor
just to double check, I pulled the plugs off these two connections and measured inside the connector side not the board side from blue to brown
http://www.repairclinic.com/PartDetail/Drive-Motor/DC9300101F/2309730?RCAID=1000116 Here is a link to where you can buy the motor assy, it is a very good website, with a very liberal return policy if the part you order does not repair it, but if the motor is reading like you say then this will solve your problem.
ok. thanks. will probably call a service tech.