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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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my washer model MVW8400VQ0 WILL NOT GO ON WASH CYCLE IT WILL

Customer Question

my washer model MVW8400VQ0 WILL NOT GO ON WASH CYCLE IT WILL ADD WATER THEN GO TO SPIN AND DRAIN ,IT DID HAVE THE LD CODE UP AND I REMOVE THE DRAIN PUMP AND UNCLOG IT BUT NOW I AM HAVING THIS ISSUE OF NOT WASHING ,CAN YOU DIAGNOSE THE PROBLEM FOR ME PLEASE.
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is Chas, I am so happy to help you today.
Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.
I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:
a. You want to add detail.
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Since I am inviting you back to do any of these, do not use a 1 or 2 rating or this will likely NOT help you get a satisfactory answer. It will delay our task, and it tends to be depressing for the expert trying to help you, often right at the beginning of the exchange, before we have accomplished our task.

I know the rating system is somewhat complicated, but you do not have to do a negative rating in order not to pay or to get your deposit back.

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The LD error does not return?

 

 

.
Customer: replied 1 year ago.

no it does not

Expert:  Chas replied 1 year ago.
Can you reverify the model number? this one soes not show to be valid?


Customer: replied 1 year ago.

mvw8400 vq,this last digit may be a zero or letter o not sure but this unit is a bravos quiet series 300

Expert:  Chas replied 1 year ago.
THe model number is XXXXXB400vq0 no 8 in the model number. do you know how to put this unit into diagnostics?
Customer: replied 1 year ago.

no i do not ,can you respond earlier than 15 minutes please ,if my computer sits idle for more than 5 minutes the page will expire and i have to start over thanks

Expert:  Chas replied 1 year ago.
I am going as fast as you respond back, download the tech sheet and pull the error codes and get back to me with them//

Click here for the tech sheet..


Expert:  Chas replied 1 year ago.
Did you get the error codes yet?


Customer: replied 1 year ago.
hEllo Chas,I was talking to you yesterday about the may tag washer,it went thru the diagnostic fine but had a code f32
Customer: replied 1 year ago.
Hello anyone there
Expert:  Chas replied 1 year ago.
it ran throughout he diagnostics without problem The F32 is the long drain code, but you fixed that.
Customer: replied 1 year ago.
Yes I did but it will not go on wash it does everything else
Expert:  Chas replied 1 year ago.
will it allow you to do a rinse cycle?

Customer: replied 1 year ago.
I will have to double check that I think it did ,but I took the circuit board off right now I will put it back and try ,it seems to me the problem is in the motor or circuit board,I did try to spin the drum and it seems to wanna lock up seems a little hard after half a turn
Expert:  Chas replied 1 year ago.
Does it fill on the wash cycle?
Customer: replied 1 year ago.
No it does not on the normal cycle it only add a little bit of water about 5seconds then it goes straight to spin,no agitating of clothes
Expert:  Chas replied 1 year ago.
Check to see if the water lines on the back of the machine are clogged where they hook up to the machine..


Customer: replied 1 year ago.
I'm checking
Expert:  Chas replied 1 year ago.
okay
Customer: replied 1 year ago.
Everything it's normal so far
Expert:  Chas replied 1 year ago.
Water is coming in for 5 seconds, have you tried different temps, like cold only and hot only?

Customer: replied 1 year ago.
I am filling cold water as we speak
Expert:  Chas replied 1 year ago.
and it is working on cold wash?
Customer: replied 1 year ago.
No the same
Expert:  Chas replied 1 year ago.
I give up, I don't know what is going on, I am going to opt out and open this question to other experts, sorry about that...

Customer: replied 1 year ago.
Ok thanks ,could you sign me on to someone else please
Expert:  Appliance Guru replied 1 year ago.
Thanks for using this service. Please be logged in to rate my assistance when we are done. Rating 3-5 is good, but 1-2 is bad so talk with me first.

Okay does the unit actually spin? Can you see the tub spinning?

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