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Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15808
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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While running the normal 70 minute cycle, my KitchenAir dishwasher

Resolved Question:

While running the normal 70 minute cycle, my KitchenAir dishwasher was stuck at "46 minutes left" indefinitely. Opening the door, the dishes look pretty clean but wet (and hot). I drained it (2 minutes drain cycle), ran the "rinse only" cycle (no problems) and everything looked fine. The same problem repeated a week later, exact same spot ("46 minutes left"). In between, it ran fine. Any clue what can be wrong with it?
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is Chas, I am so happy to help you today.
Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.
I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:
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Since I am inviting you back to do any of these, do not use a 1 or 2 rating or this will likely NOT help you get a satisfactory answer. It will delay our task, and it tends to be depressing for the expert trying to help you, often right at the beginning of the exchange, before we have accomplished our task.

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Does your model have a HI temp wash button and a heated dry button on it?

 

 

 

Customer: replied 1 year ago.

Thanks for taking my question.


 


The model has "Hi-temp scrub" option which I don't use.


It also has a "Energy saver dry" option which I don't use (the default is heated dry).


 


A few more details: the dishwasher is 11 years old, new motor from 3 years ago, with built-in garbage disposal. No signs of water or a clog as far as I can see.

Expert:  Chas replied 1 year ago.
close the door and press the following buttons with in 6 seconds of starting

Hi-Temp Scrub
Energy saver dry
Hi-Temp Scrub
Energy saver dry


All the lights should come on, let me know...


Customer: replied 1 year ago.

This seems to run a diagnostic test. The lights flashed 88, then went through 10 to 1, running different functions of the dishwasher. It took a few minutes, spending a minute or so at 3 and 2 (filling water, draining - so it seems). I didn't see or hear anything suspicious, warning beeps, or anything else on the display. Once it finished, the display went blank. The dishwasher is now again dry.

Expert:  Chas replied 1 year ago.
now run a cylcle and see if it still sticks at 46 minutes left. We done a computer reset and if that does not repair it, then we will to anotherroute..


All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done and rate a 1 or 2 star please consider using the "continue conversation" link and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating. . .

Bonuses are welcome if I have helped you a lot, however they are not mandatory

Customer: replied 1 year ago.

Sorry, it didn't help. I started the normal cycle 30 minutes ago. It's now stuck again in 46 minutes. The lights on indicate "Sensing/Soak" and "Water Heating". I haven't opened the door, but in the past when I did it felt pretty hot - so the heat element is working. Perhaps the thermostat is malfunctioning? Any other idea how to proceed?

Expert:  Chas replied 1 year ago.
Can I get the complete model number of the dishwasher?


Customer: replied 1 year ago.

Model KUDS011JBS0


Serial FL3719366


Type 577-0

Expert:  Chas replied 1 year ago.
This is a thermister failure, not hard to replace, you have to remove the bottom panel below the door, and unscrew it and plug the new one in, click on the blue link below to order a replacement..

Click here for the correct part for your unit.


Repair Clinic offers a 365 day no question ask return policy, so if the repair does not work you can return the part to them for a full refund, yes this even includes electronic parts that many other part suppliers will not allow to be returned.


All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done and rate a 1 or 2 star please consider using the "continue conversation" link and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating. . .

Bonuses are welcome if I have helped you a lot, however they are not mandatory

 

 

Customer: replied 1 year ago.

One more question before I give you your well-deserved 5 stars:


 


Is this the same part as the following?


 


http://www.amazon.com/Whirlpool-8269208-Thermistor-Dish-Washer/dp/B0050O1L2M


 


 

Expert:  Chas replied 1 year ago.
yes it is the same one, not much of a savings I see, but I guess with shippling you would save about $10.
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15808
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
Chas and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

I got the part but having problems installing it. To get there, I followed the instructions at http://en.wikibooks.org/wiki/How_To_Repair_Dishwashers/KitchenAid_Repair/Chopper_Replacement up to step 16. I can see the thermister peeping out of the large plastic cover, but I don't know how to remove the cover and get to the thermister. The only screw I saw was for the chopper cover (I removed it). How do I pull up the big plastic plate? Are there any hidden screws there that I don't see?

Expert:  Chas replied 1 year ago.
THis is installed from underneath the dishwasher itself.
Customer: replied 1 year ago.

So is it something I can do myself? Do I need to pull out the dishwasher, tilt it and replace it, or call a professional at this stage?

Expert:  Chas replied 1 year ago.
I can reach under from the front with the panel removed and untwist it to remove it, no tools are needed to take it out.


Customer: replied 1 year ago.

Found it, replaced it, ran the dishwasher - no change - it still gets stuck when heating water (this time it was stuck on "70" for 15 minutes before I stopped it). I double checked the thermister is properly connected. Is it possible the new one is faulty as well? Or is it another problem?

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