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Okay, I have no way of knowing if this will fix the problem and will have to wait till my husband gets home to see if he'll think we should try this on our own or get the service guy out from where we bought it. But thanks for the information. It sounds like you think something is clogged in the ice hose? My husband saw water dripping across the front and wondered about condensation but it's hard to tell. Thank you. I can't really rate this higher until we can try it and see if it works.
Okay. I have saved your advice and will show it to my husband. It's hard to unplug the frig for 24 hours because it's full of food. If we remove the freezer drawer and get the ice off the bottom, will that help? I do not even see a drain in the freezer floor so I don't think there is one, and I'm still not clear why the water is there in the first place.
Okay, thank you. We'll give it a try later today.