How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Appliance Guru Your Own Question

Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 5023
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

my bosh shu9116uc/u11 wont drain.

Resolved Question:

my bosh shu9116uc/u11 won't drain. I haven't used it in a few months and just turned it on today to rinse it out. I can hear the pump attempting to come on with a slight humming noise and smell that something is overheating but the pump does not come on. I pulled the kick plate but I don't see a way to remove the pump without pulling the unit completely out. Thanks for your assistance.


 


Still waiting for my asap answer.  Is this site for real?  


 

Submitted: 11 months ago.
Category: Appliance
Expert:  Appliance Guru replied 11 months ago.
Thanks for using this service. Please be logged in to rate my assistance when we are done. Rating 3-5 is good, but 1-2 is bad so talk with me first.

Unfortunately you need to pull the unit out at least enough to remove the left side panel. There is barely enough room to get in there and give the pump a twist counterclockwise to get it out. It is a hard one to get at, but that is the easiest way to do it. Otherwise you need to remove the bottom of the unit when you pull it all the way out.
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 5023
Experience: Over 15 yrs. experience with 10,000+ in home repairs.
Appliance Guru and 4 other Appliance Specialists are ready to help you
Customer: replied 11 months ago.

I replied with a question and I'm still waiting for a response to my follow-up question

Expert:  Appliance Guru replied 11 months ago.
You should have received this response:


Unfortunately you need to pull the unit out at least enough to remove the left side panel. There is barely enough room to get in there and give the pump a twist counterclockwise to get it out. It is a hard one to get at, but that is the easiest way to do it. Otherwise you need to remove the bottom of the unit when you pull it all the way out.
Customer: replied 11 months ago.

I guess my question did not post. I asked if you could recommend an online place for replacement parts. Also, The unit will not slide out because the of the tile on the floor in front of it. There appear to be two adjustable feet on the each side on the front, they are threaded like they turn but how do you recommend turning them?

Expert:  Appliance Guru replied 11 months ago.
You can use a screw driver to turn the if it is tight. There are slots on the bottom of each front foot to get a flat blade into. There is a screw to turn to crank the adjustable middle back leg up and down in the middle of the unit. You can get parts for it at repairclinic.com that is a great place to get a pump for it.
Customer: replied 11 months ago.

Thank you!!

Expert:  Appliance Guru replied 11 months ago.
No problem all I ask is that you please rate my help Thanks!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.