Hello, Thank you for using this service, I will be helping you with your problem today
Good morning. In the bottom of the freezer is where your getting water? a sheet of ice ?
checking with my wife; she will back in a bit; can I get back to you?
Yes that is correct; it was a sheet of ice. We vacummed the back coils; defrosted the ice; now about 2 hours later, we have turned the ice maker back on it; we are on an island and it is very humid here.
How do we get top rack out of the freezer? I see recessed screws on either side. Do those have to be undone? Otherwise the top rack appears to be unremovable as the rollers have a permanent stop at the ends.
yes there are screws in the rails (recessed) do you think you can get the back out without taking the side rails out ? some you can some you cant.
No. It appears that the side rails are fluch against the panel that needs to be removed