How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask FixAll Your Own Question

FixAll
FixAll, Home Appliance Technician
Category: Appliance
Satisfied Customers: 90
Experience:  I currently work for one of the largest appliance repair services in the country. I service laundry and kitchen
Type Your Appliance Question Here...
FixAll is online now
A new question is answered every 9 seconds

ge nautilus gsd 3900l00cc stopped working. Sparks came out

Resolved Question:

ge nautilus gsd 3900l00cc stopped working. Sparks came out of the bottom while the dishwasher was still in cycle a couple of loud pops and then it just stopped working. The touchpad does not light up and there is still water in it. It will not power back on at all
Submitted: 1 year ago.
Category: Appliance
Expert:  FixAll replied 1 year ago.

FixAll :

HI thanks for choosing Just Answer, did these sparks come from underneath the dishwasher or out of the tub?

Customer:

the dishwasher was closed and running in cycle and it was at the bottom of the dishwasher where when you open it there is a crack between the tub and the part you have to unscrew to open

FixAll :

how old is the dishwasher?

Customer:

it was replaced by a warranty service I had less than 5 years ago

FixAll :

would you happen to have the serial number?

Customer:

HL869159B

FixAll :

ok are you able to remove that panel at the bottom?

Customer:

I will attempt give me a sec. :-)

FixAll :

also if you could verify the exact model i saw you included it but i'm trying to rule out any recalls...

Customer:

model#GSD3900L00CC SERIAL HL869159B and I took the panel off the bottom. I see wiring and cob webs

FixAll :

ok i'm not aware of any recalls on this one but it sounds like you have a short in the wiring possibly in the door

FixAll :

only way to verify would be shut the breaker off and take apart the door and check for any burnt wires

FixAll :

you also could check at the junction box where the power comes in to the dishwasher there is a little silver metal box on the right behind that panel you just took off those are the two culprit areas

Customer:

where do I shut the breaker off at the electricity box or on the dishwasher panel

Customer:

also would the heating elements be a reason for the sparks?

FixAll :

its at the electric box

FixAll :

and the heating element could but very unlikely

Customer:

the appliances switch I am guessing since none say dishwasher

FixAll :

unfortunately it could be any of those, alot of houses are not labeled if you have a meter you could test it, to see if its off bt if you dont get the right one your risking gettnig shocked

Customer:

no meter and I definitely don't want to get shocked. I am just worried if I pay a technician to come out they won't be able to repair it and I will still have to buy a new dishwasher.

Customer:

I am just unsure if I should buy a new one or try and get this one repaired

FixAll :

well unless you get a GE tech there is a good chance its unrepairable because of damage to wiring, or it wont be worth fixing, anytime it cuts power completely means you got a major short. At this point i would not recommend paying a tech to come out.

FixAll :

most the time they could fix it but the parts costs will exceed the worth.

FixAll :

usually major short means you ogtta change allthe wiring in whole dishwasher

FixAll :

i cant take you much further on a wiring problem without it getting dangerous

Customer:

okay thank you. If I get a new dishwasher will the wiring issue cause the new one to break too or is it an isolated per dishwasher problem

FixAll :

no this will be jsut in the dishwasher

FixAll :

wiring in your house should be fine

FixAll, Home Appliance Technician
Category: Appliance
Satisfied Customers: 90
Experience: I currently work for one of the largest appliance repair services in the country. I service laundry and kitchen
FixAll and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.