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Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15791
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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Kenmore HE3t front-loading washing machine; dispenser tray

Resolved Question:

Kenmore HE3t front-loading washing machine; dispenser tray always retains water after wash is completed, sometimes the bleach section still has bleach in it and frequently the fabric softener section has un-rinsed liquid in it. I know these trays work by siphoning and I have thoroughly cleaned out the tray. Also, I have poured boiling hot water thru the dispensing line into the drum, and I have re-leveled the washer itself.
Suggestions?
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is Chas, I am so happy to help you today.
Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.
I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:
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Negative ratings do not cover posts that do not come through, or any other difficulties...experts face those just as you do. This includes frustrations that you might have had before meeting your expert.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. But, it is up to your honor to click a smiley face and make sure that I am compensated for my time and effort. Please realize we are only compensated PER smiley per click and from bonuses, so extensive time with you would hopefully stimulate your consideration of this aspect of the system.

 

 

Have you removed the hoses on the back of the machine, to check the screens to see if they are clogged with any debri, especially the cold water side? IF the water does not come in fast enough, it will not create the siphon..

 

 

 

 

Customer: replied 1 year ago.

I had not thought of checking supply hoses. I will do that now and return to you. But, it will require about 15 minutes.


How do we communicate at that point?

Expert:  Chas replied 1 year ago.
I will be here, just don't close the page and then respond.

Customer: replied 1 year ago.

Ok. I will be back as soon as possible.


When/where does the rating process come in?

Expert:  Chas replied 1 year ago.
Once you tell me what you find when you clean the screens if they are clogged up..

Customer: replied 1 year ago.


Chas, these screens both look clear. The only build-up I see is around the washers...they have some gooky looking stuff. But, I can't see any clogs in the screens. I have re attached the hoses.

Expert:  Chas replied 1 year ago.
Okay then try it, let me know what happens, there should always be a very small amount of water in the tray, by the way did you disconnect it at the washer or at the house side of the hoses, some times there are screens there also, depending who installed them...

Customer: replied 1 year ago.

Disconnected both sides of the hoses, house and washer side. Screens were on the washer side only.

Expert:  Chas replied 1 year ago.
Okay, try it out again and let me know
Customer: replied 1 year ago.

Maybe a slight improvement, but there is still about 1/4cup of water left in the dispenser, most of the water is in the bleach compartment. (I ran an Express wash with a very small amout of clothes)

Expert:  Chas replied 1 year ago.
But did it flush the detergent and fabric softner and bleach in for the wash?
Customer: replied 1 year ago.


Still some fabric softner in the tray, but the bleach and detergent were rinsed out.


The wife wants to do some clothes now, so I'll have to conclude for a while. I will go ahead and approve the payment now if you like and get back to this issue later.

Expert:  Chas replied 1 year ago.
no problem, have a great day


All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done and rate a 1 or 2 star please consider using the "continue conversation" link and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating. . .

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Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15791
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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