Hello, my name is XXXXX XXXXX iam happy to help you with your question today..do you have a model number and i can check on parts availability and the issue xth
ok thx , and the whole tub has fallen down? is there any water leaking?and has it fallen down evenly or over to one side?
No water leaking but half full of water. Fallen evenly all the way round. feels like you could pick it up and reattach.
is there any rusting around the top or frame?
No none visible
ive put that model number in various times ,even cut it down a bit and tried with the product code but nothing comes up , that usually happens when the product doesnt have parts available , but the more modern washers all have long support rods that hold the tub up ,there are one in each corner , if they are worn or broke off due to rusting or a weak top , then the machine will cost more to fix than it is worth ..12 yrs is more than the avg lifespan for any washers nowadays