How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appl-Tech Your Own Question
Appl-Tech
Appl-Tech, Service Technician
Category: Appliance
Satisfied Customers: 564
Experience:  Over twenty seven years in the appliance service business
69602385
Type Your Appliance Question Here...
Appl-Tech is online now
A new question is answered every 9 seconds

the timer, and function all work on my cabrio but the drum

This answer was rated:

the timer, and function all work on my cabrio but the drum doesn't turn and there's no heat either

Appl-Tech :

Hello, thanks for letting us answer your questions. We appreciate your business!
Can you supply me the model number off the label by the door opening, please?

JACUSTOMER-0azdw5px- :

model # XXXXX

Appl-Tech :

Thanks, XXXXX XXXXX you tell a few things?
What happens when you press the start button?
Any sound at all or is it dead?
Is this gas or electric?

JACUSTOMER-0azdw5px- :

it is electric, no noises, the timer starts and the indicator runs through the phases. When the time is up it ends.

Appl-Tech :

If you reach inside and try to turn the drum, does it turn easily or can you feel a resistance?


JACUSTOMER-0azdw5px- :

it turns fairly easily with a little resistance. It does not freewheel

Appl-Tech :

There is a switch on the belt that would turn off the power to the motor and dryer. You will need to take the front off the dryer in order to gain access to the switch. The other thing you can check is the power relay on the board. It is possible that that it has failed, and is not switching but allowing the timer to run.

Appl-Tech :

Are you mechanically inclined and want to do this yourself?

JACUSTOMER-0azdw5px- :

where is the power relay board located and to take the front off it appears that it will need to be done by taking it apart from the rear. I am mechanically inclined but not so sure I want to tear it apart and listen to my wife saying it'll never work again

Appl-Tech :

Lets do this,
I can set up a link to let you download the technical service manual. If you are handy, this will tell you all you need to know to fix it. All I ask is that you rate my help as positive for JA .

JACUSTOMER-0azdw5px- :

That would be great and I will do that

Appl-Tech :

OK I will set it up as soon as you rate my help

Appl-Tech :

Try again

JACUSTOMER-0azdw5px- :

i have selected excellent but can't submit it yet as it will close the session

Appl-Tech :

try again, you will not loose your place

Appl-Tech :

I had the lock on

Appl-Tech :

copy and paste link into your browser

Appl-Tech and 2 other Appliance Specialists are ready to help you

copy and paste link into your browser

http://www.mediafire.com/view/?b5a3ess5l46i9p4

hit the download button to retrieve the file

you will need a PDF viewer to see it

if you dont have one just google for it, there are many to choose from