Appliance Repair Questions? Ask a Technician for Answers ASAP
Yes, those have been removed and as I mentioned, the front panel will lift up as it might be in a "keyway" but I can't get it to release. By the way, I've got a chop on the grill. Will you be available in 20 min so I can eat dinner?
Thanks for waiting. I just finished dinner and I'll take a couple of pictures and send them along. Be back with you in a few minutes with the pics.
I believe you are correct. There are two hex screws in the center of the burner. I tried removing those (which was no problem), but the burner would not come off. If I can get the burners off and then the drip pan, I should be able to clean the entire interior of the unit without removing the front panel. Can you give me further instruction on removing the burners? Anyway, thanks for your help so far, but it is nearly my bedtime. Can we finish this later...tomorrow?
Thanks Kelly, I'll email you tomorrow with additional pictures. I do appreciate your help.
Good Morning Kelly, attached are a couple of pics. Do I remove the hex screws and pry the cast piece from the drip pan? Also, once this is cleaned, is there an easy way of converting the unit from LP to NG? If that question requires another deposit, just let me know.
Thanks, XXXXX XXXXX to work on that and keep you informed.
Hi Kelly, hope you're enjoying your afternoon. I've attached a few more pics just to show you where I'm at with this project. The more I remove, the more I find that needs to be removed for more cleaning...I just hope I can get the thing back together again. (fingers are crossed)! As a matter of reference a couple of the pics show the "keyway" attachment for the front panel which I was trying to describe in the beginning. Finally, regarding the pressure valve the pics show what I found. There doesn't seem to be anything I can flip. Any other ideas? (I just tried to attach the pics and the program wouldn't let me.) I'll try it again if you like.
Thanks so much, your help is immeasurable.
Let's see if this works.
Quite a project, huh? Man! You are the greatest!! The little black piece said LP on one end and NAT on the other...I flipped it and that step is now complete. I'll order new orifices and that should complete the conversion. The rest is a matter of further dis-assembly and cleaning and of course putting it back together.
Again, THANKS! for all your help. I should be able to take it from here. If curiosity takes over, let me know and I update you next week.
Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!
Thanks for the followup Kelly. I've ordered the conversion orifices for NG but they anticipate 3 weeks for delivery. Things are moving along well with cleaning and reassembly. The latest issue is the cleaning of the steel top which has also been a nightmare. I found crusted/burnt material under the burner bases and I've been trying to get that removed so the burner bases will seal to the cooktop. Been using de-greasers and BBQ cleaner. Since it's basically carbon, I was thinking of using Carburetor Cleaner. Also, the burner bases themselves need cleaning...any thoughts? Finally, (and I think this is the last issue), I discovered quite a bit of oil/grease oozing from the grill burner. As we speak it's soaking in hot soapy water. I'm hoping that will do it, or do you think I should just replace it? Anyway, again thanks for the followup....hope you have a great day.
PS - Keep the posts going and I'll let you know my progress. Hoping to get the steel top in place today.
Will do - I'll try to remember to send you a follow-up at the end of the day.
Completely reassembled. No extra parts.
Attachments are only available to registered users.
Again Kelly, Thanks for all your help. If you like, shoot me an email in a couple of weeks and I'll let you know how the conversion went (after the orifice change). If I don't hear from you, please know that I am extremely satisfied and appreciative of your help. You are the best!!
Not sure if you remember me but we worked on my Viking VGRT 536 Range and I finally have it installed. But now I have another issue and I was wondering if you might be able to help. The box is installed and is level but the steel plate (and burners/grates) are not....they fall about 3/16" to the front which makes frying anything a challenge. I spoke with Viking (Andrew Mathis) and he told me that was how the unit was designed per the technical service department... I think the rep must have been about 18 years old....very frustrating as he couldn't answer how I was supposed to fry an egg.
I have photos to show you but am arguing with PhotoBucket. We can certainly open a new question so I can compensate you for your time.
I hope this link will show you the pictures.
Please let me know.
Al Brillman XXX-XXX-XXXX
Glad I wasn't drinking anything when I read your response...it would have ended up coming out of my nose. LOL
Inasmuch as the burners are attached to the plate through the orifice location/mounting brackets, my guess is that the underlying brackets need to be raised at the front. I seem to remember that the front of those brackets fit in a slot (I could be wrong). Does it actually just lie on top of the framing? I'll pull the front off and see what I can find and let you know. It may be tomorrow, but thanks for getting back with me.
I just love the fact that the Customer Rep suggested that it was designed that way. I'll be in touch.
I'm back at it. I have the front of the unit removed and by all accounts, the reassembly was done properly. The steel plate is resting on the gas orifice mounting bracket and the gas orifice mounting bracket is screwed/bolted to the cross (back to front) framing member. The framing member is properly resting and secured at the back and the front of the member is resting in the slot created to receive the member. (Hope this makes sense). Any ideas? Can you get your hands on an assemble drawing?
As always, I appreciate your help.
I can see that the trim is firmly seated to the frame and box. As I look from the front (down the trim panel) I can see a single support piece on which the cooktop rests and is covered by the trim. http://s1328.photobucket.com/user/uwbadger78/library/Viking%20Range%20End%20View
One thought would be to shim the front of the steel plate at the framing, but If I raise the front of the steel plate it lifts the midpoint off the bracket....plus the burner will not seat tightly to the orifice mounting bracket.
Hoping you can think of something.
Thanks Kelly, I'll wait to hear from you.
Enjoy your evening.
Any luck yet? I'm thinking of pulling the unit and investigating if there is way of elevating the front of the frame (thereby leveling the steel plate and burners) while keeping the "box" level. Your thoughts.
Thanks Kelly! I'll wait a couple of days and see what the group can come up with. Still hard for me to accept that Viking would consider this as proper design.
Hope to hear from you soon.
Good Morning Kelly, any luck?
Let me know.
That would be great, at least I can give it a try....the framing and box might be close. We'll see.
Thanks for all your help Kelly, I really appreciate it. I probably won't be able to get to the disassembly/assembly until next week, but I'll let you know what I find once I have the thing apart.
You were right, not much there but thanks for your effort. As I mentioned, at this point I'm just going to break it down again and rebuild it. The hard part to understand is as I reassembled last time it was like a simple puzzle....it could only fit together one way. I'll just do what I have to in order to make things level. I'll keep you informed.
That's kind of what I figured.....hard to dance with the 800 lb gorilla!
Does he want to fly to Wisconsin? I pay the service call but not the travel expenses... ;)
I removed and disassembled the unit. Clearly the front frame on which the steel plate rests, was not at the same elevation as the back....(this is all structural framing for the cooktop). I drilled new mounting holes for the front framing member and reassembled the unit. It's level now....go figure.
The unit is back in place and working fine. Is this kind of thing typical of Viking manufacturing? Should I try to register a complaint to a higher authority or just move on with my life?
Thanks Kelly for all your help,,,(or at least attempts);)
I agree, it probably would fall on deaf ears. The unit was off 5/16th" from back to front.
Anyway, again thank you Kelly....this has been an interesting ride! Now,LET'S FRY SOME EGGS!!
You too....Go Packers, Go!!
Once again Kelly, you are the greatest!! Thank you so much! Even though my unit is a sealed burner, most of the information is very helpful. Really, I can't thank you enough.
You also have a Merry Christmas and stay warm and healthy!!