Hello my name isXXXXX will assist you today. I have been working on Fisher Paykel units for over 15 years and am sure I can direct you to the solution today
I will need to know which unit you have to assit you better, you can just look over the back of your unit and there should be a model tag right there
model number is XXXXX
Give me one second to take a look at the parts on this unit
Ok I know the unit is dead, but I need to know if there is water in the tub, also I need you to tilt the unit back so it rest on the rear wall and allows you to look underneath the unit. Then I want you to take a look at the pump (it will be black) and tell me if you see water on it or it looks wet or rusted or even white marks on it.
thanks for your time the repairman is coming now