How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Your Own Question
Rick
Rick, Repair Guy
Category: Appliance
Satisfied Customers: 685
Experience:  25 years service experience as a technician. Experienced on both high end and regular appliances.
15929851
Type Your Appliance Question Here...
Rick is online now
A new question is answered every 9 seconds

computer board is dead on washer

This answer was rated:

computer board is dead on washer

repairguy :

Hello my name isXXXXX will assist you today. I have been working on Fisher Paykel units for over 15 years and am sure I can direct you to the solution today

repairguy :

I will need to know which unit you have to assit you better, you can just look over the back of your unit and there should be a model tag right there

Customer:

model number is XXXXX

repairguy :

Give me one second to take a look at the parts on this unit

repairguy :

Ok I know the unit is dead, but I need to know if there is water in the tub, also I need you to tilt the unit back so it rest on the rear wall and allows you to look underneath the unit. Then I want you to take a look at the pump (it will be black) and tell me if you see water on it or it looks wet or rusted or even white marks on it.

Customer:

thanks for your time the repairman is coming now

Rick and other Appliance Specialists are ready to help you