Appliance Repair Questions? Ask a Technician for Answers ASAP
Hello, Thank you for using this service, I will be helping you with your problem today
Can you try and bring up the error code ?
Starting Service History Mode & Diagnostic Test:
The washer must be empty and the control must be
in the OFF state before pressing the touch-pad sequence to
start the test.
Close the door.
Select any three different keys (except POWER).
Individually press these in a sequence of 1, 2, 3 and then
repeat this sequence two more times. This sequence must
be completed within 8 seconds of the first key press.
These three keys are referred to the 1st, 2nd, and 3rd keys,
based on the order pressed.
After the washer displays the first error, additional presses
of the 3rd key will advance through the errors from newest
to oldest. After clearing the error codes, service diagnostics
shows 88 in the display (on models with a display) or WASH
LED remains on (on models without a display) until diagnostic
is exited or any other mode is activated. Diagnostic mode
can be exited by pressing and holding the 1st key for 5
seconds OR by pressing POWER. After the diagnostic test
has finished, unplug washer or disconnect power cord
and wait for 15 seconds. Then plug in washer or reconnect
PART NO. W10252711A PAGE 5
Once the most recent failure code is determined during the
Diagnostic Test, certain steps must be followed according
to the FAILURE/ERROR DISPLAY CODES. See page 10.
Upon entry into service diagnostics, the console will beep
(if available) and all console LED lights will turn on for
Any error codes will be displayed in the Estimated Time
Remaining display. If there are no error codes stored,
88 will be displayed. On models without a display, the
WASH LED will flash to indicate the error code. If there
are no error codes stored, the WASH LED remains on.
This program recalls the most recent error code first.
After entry into service diagnostics using the 1st, 2nd, and
3rd keys, each of these keys will have unique functions
regarding service diagnostics as detailed in the following
to the FAILURE/ERROR DISPLAY CODES.
The pump driver fails to activate/One of the main relays is not working properly/
A communication error between the Central Control Unit (CCU) and the EEPROM
onboard the CCU occurred.
- Check for loose power outlet. A loose power plug in the wall can create
line noise and issues.
- Check if washer is on a dedicated circuit. Other devices on same circuit
can create line noise and cause this issue.
- Unplug washer or disconnect power.
- Make sure that wire harness connections from the CCU are not broken or with wires
detached, and that connector internal pins are visible.
- Make sure all green wires (ground harness system) are not broken or detached.
- Make sure the two ground switches are pressed correctly by the toe and rear panels.
- Make sure all connectors are fully seated.
- Plug in washer or reconnect power.
- Check for power going to Central Control Unit (CCU) by listening for a click in the
CCU when unit is plugged into washer or when reconnecting power.
- After the diagnostic test has finished, unplug washer or disconnect power
and wait for 15 seconds.
Hello Bryan. I have replaced the control module for the motor and now the door light stays solid red and washer beeps and flashes in intervals of 1. I did tear the other control board apart to find a burnt board and hope the new one did not burn up also. Any input on error code and next steps?
Yes. The CCU that you reference before, I ordered and replaced today. the old board had a burnt spot on the board and plastic case that it is in. This is the unit that mounts to the floor of the washer.
Yes. It is burnt and has a burn spot on the case, which I popped it out of. Not sure my first response went through to you.
Yes, but on the inside. I took the board out of the white plastic case by depressing the 2 clips on the left side of the image. This releases the board and it separates from the case. The burnt spot was on the back side of the board and case, which are behind the metal plate shown in your picture. You cannot see without taking the board apart from the case.. I ordered the exact part you indicated/in picture and it fits/plugs in exactly the same as the old.
Sorry for confusion. Normally you would not see the burnt spot by looking at the assembly.
Yes. I have replaced the control module and now the door light stays solid red and washer beeps and flashes in intervals of 1 from the wash light. I would guess based on last error codes that is 1-1?? The door is also locked.
stand by, pulling up the tech sheets again. that according to the sheets is an F1-E1 error.
Check for loose power outlet. A loose power plug in the wall can create
- Verify washer operation by performing the Diagnostic Test. See page 5.
Did you get that error in diagnostics or did that just come up ?
I put the washer into diagnostic mode and got the error code