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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11911
Experience:  15 yrs. experience as a certified appliance technician.
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Hello Brian. I have a Whirlpool WFW9150WW01 washer that emptied

Customer Question

Hello Brian. I have a Whirlpool WFW9150WW01 washer that emptied the water and stopped at rinse cyle. I pulled the front panel and manually unlocked the door to removed clothes. The washer continues, even after unplugging, to have the add garment light solid and door lock light on. Each time I unplug and hit power button the same failures occur. My unit does not have a LED readout. I suspect the control panel, but there are two or faulty door latch. Suggestions?
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.

Hello, Thank you for using this service, I will be helping you with your problem today

Can you try and bring up the error code ?

Starting Service History Mode & Diagnostic Test:

NOTE:

The washer must be empty and the control must be

in the OFF state before pressing the touch-pad sequence to

start the test.


1.

Close the door.


2.

Select any three different keys (except POWER).

Individually press these in a sequence of 1, 2, 3 and then

repeat this sequence two more times. This sequence must

be completed within 8 seconds of the first key press.

These three keys are referred to the 1st, 2nd, and 3rd keys,

based on the order pressed.



NOTES:

After the washer displays the first error, additional presses

of the 3rd key will advance through the errors from newest

to oldest. After clearing the error codes, service diagnostics

shows 88 in the display (on models with a display) or WASH

LED remains on (on models without a display) until diagnostic

is exited or any other mode is activated. Diagnostic mode

can be exited by pressing and holding the 1st key for 5

seconds OR by pressing POWER. After the diagnostic test

has finished, unplug washer or disconnect power cord

and wait for 15 seconds. Then plug in washer or reconnect

power.


NOTES :

PART NO. W10252711A PAGE 5


Once the most recent failure code is determined during the

Diagnostic Test, certain steps must be followed according

to the FAILURE/ERROR DISPLAY CODES. See page 10.


3.

Upon entry into service diagnostics, the console will beep

(if available) and all console LED lights will turn on for

5 seconds.


4.

Any error codes will be displayed in the Estimated Time

Remaining display. If there are no error codes stored,

88 will be displayed. On models without a display, the

WASH LED will flash to indicate the error code. If there

are no error codes stored, the WASH LED remains on.


NOTE:

This program recalls the most recent error code first.


5.

After entry into service diagnostics using the 1st, 2nd, and

3rd keys, each of these keys will have unique functions

regarding service diagnostics as detailed in the following

NOTES:

After the washer displays the first error, additional presses

of the 3rd key will advance through the errors from newest

to oldest. After clearing the error codes, service diagnostics

shows 88 in the display (on models with a display) or WASH

LED remains on (on models without a display) until diagnostic

is exited or any other mode is activated. Diagnostic mode

can be exited by pressing and holding the 1st key for 5

seconds OR by pressing POWER. After the diagnostic test

has finished, unplug washer or disconnect power cord

and wait for 15 seconds. Then plug in washer or reconnect

power.

Once the most recent failure code is determined during the

Diagnostic Test, certain steps must be followed according

to the FAILURE/ERROR DISPLAY CODES.

Customer: replied 1 year ago.
Hello. Failure code is 4-1, and 8-1 for 10+ reads. Does this narrow down to a component? Btw...I do have the bottom access panel off still - don't know if that matters
Expert:  Bryan replied 1 year ago.
F1E1 is the error.

The pump driver fails to activate/One of the main relays is not working properly/

A communication error between the Central Control Unit (CCU) and the EEPROM


onboard the CCU occurred.

- Check for loose power outlet. A loose power plug in the wall can create

line noise and issues.

- Check if washer is on a dedicated circuit. Other devices on same circuit

can create line noise and cause this issue.

- Unplug washer or disconnect power.

- Make sure that wire harness connections from the CCU are not broken or with wires

detached, and that connector internal pins are visible.

- Make sure all green wires (ground harness system) are not broken or detached.

- Make sure the two ground switches are pressed correctly by the toe and rear panels.

- Make sure all connectors are fully seated.

- Plug in washer or reconnect power.

- Check for power going to Central Control Unit (CCU) by listening for a click in the

CCU when unit is plugged into washer or when reconnecting power.

- After the diagnostic test has finished, unplug washer or disconnect power

and wait for 15 seconds.

Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11911
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 3 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
The washer is clicking - at front control panel -upon plugging into dedicated wall outlet . Which component then is likely failing?
Expert:  Bryan replied 1 year ago.
Remove the top and listen. The clicking is a relay on the main control board and thats whats bad. Main Control Board W10384843 Main Product View heres the link to order that . http://www.repairclinic.com/PartDetail/Main-Control-Board/W10384843/2118235?modelNumber=WFW9150WW01?RCAID=1000065
Customer: replied 1 year ago.
hello. The control panel on the side od the washer is clicking once when trying to start as you suggest. The washer is now however beeping with only the dor lock light on and subsequently the wash light is flashing with 1 flash at a time?? Keep moving on board.
Expert:  Bryan replied 1 year ago.
yes if the plugs are all tight , its almost always the CCU mounted on the side of the machine , rarely is it ever the user interface. go with the CCU.
Customer: replied 1 year ago.
Great. Thanks for the help!
Expert:  Bryan replied 1 year ago.
your very welcome thanks and have a great weekend ! Bryan
Customer: replied 12 months ago.


Hello Bryan. I have replaced the control module for the motor and now the door light stays solid red and washer beeps and flashes in intervals of 1. I did tear the other control board apart to find a burnt board and hope the new one did not burn up also. Any input on error code and next steps?

Expert:  Bryan replied 12 months ago.
oh you found a burnt board ? the main control interface ?
Customer: replied 12 months ago.


Yes. The CCU that you reference before, I ordered and replaced today. the old board had a burnt spot on the board and plastic case that it is in. This is the unit that mounts to the floor of the washer.

Expert:  Bryan replied 12 months ago.
Oh so the motor control board is burnt ?
Customer: replied 12 months ago.


Yes. It is burnt and has a burn spot on the case, which I popped it out of. Not sure my first response went through to you.

Expert:  Bryan replied 12 months ago.
Okay I seem to be missing something. so it is the part I showed you a picture of that was burnt ? this one ? and this is the part i told you to replace correct ?
Customer: replied 12 months ago.

Yes, but on the inside. I took the board out of the white plastic case by depressing the 2 clips on the left side of the image. This releases the board and it separates from the case. The burnt spot was on the back side of the board and case, which are behind the metal plate shown in your picture. You cannot see without taking the board apart from the case.. I ordered the exact part you indicated/in picture and it fits/plugs in exactly the same as the old.


Sorry for confusion. Normally you would not see the burnt spot by looking at the assembly.

Expert:  Bryan replied 12 months ago.
okay and you installed it but it doesn't run still ?
Customer: replied 12 months ago.

Yes. I have replaced the control module and now the door light stays solid red and washer beeps and flashes in intervals of 1 from the wash light. I would guess based on last error codes that is 1-1?? The door is also locked.

Expert:  Bryan replied 12 months ago.

stand by, pulling up the tech sheets again. that according to the sheets is an F1-E1 error.

The pump driver fails to activate/One of the main relays is not working properly/

A communication error between the Central Control Unit (CCU) and the EEPROM

onboard the CCU occurred.

 

Check for loose power outlet. A loose power plug in the wall can create

line noise and issues.

- Check if washer is on a dedicated circuit. Other devices on same circuit

can create line noise and cause this issue.

- Unplug washer or disconnect power.

- Make sure that wire harness connections from the CCU are not broken or with wires

detached, and that connector internal pins are visible.

- Make sure all green wires (ground harness system) are not broken or detached.

- Make sure the two ground switches are pressed correctly by the toe and rear panels.

- Make sure all connectors are fully seated.

- Plug in washer or reconnect power.

- Check for power going to Central Control Unit (CCU) by listening for a click in the

CCU when unit is plugged into washer or when reconnecting power.

- Verify washer operation by performing the Diagnostic Test. See page 5.

- After the diagnostic test has finished, unplug washer or disconnect power

and wait for 15 seconds.

 

Did you get that error in diagnostics or did that just come up ?

Customer: replied 12 months ago.


I put the washer into diagnostic mode and got the error code

Expert:  Bryan replied 12 months ago.
okay check the things listed above, thats the procedure look for broken or loose wiring to all the electronics. what ever it is probably caused the board to blow. I wish it were a simple answer.

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