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Appliance Guru
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Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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My washer uses hot water only. Even when I set it on a cold

Resolved Question:

My washer uses hot water only. Even when I set it on a cold cycle. The cold water is turned on and there are no kinks in the hose. What should I do? It has already ruined my clothes that need cold water.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.
Thanks for using this service. Please be logged in to rate my assistance when we are done. Rating 3-5 is good, but 1-2 is bad so talk with me first.


Can you get me the complete model number off the unit?
Customer: replied 1 year ago.

Where do I find the model number?

Expert:  Appliance Guru replied 1 year ago.
Lift the lid and look at the frame and lid. If it is not there check the back edge of the console.
Customer: replied 1 year ago.


Did I give you the right number?

Customer: replied 1 year ago.


I gave the model number and even asked if I gave the right number, but I have not gotten a response.

Customer: replied 1 year ago.


Again the model number is XXXXX

Expert:  Appliance Guru replied 1 year ago.
The model number just came through now the server has been slow. With that model if you set it to cold and it only allows hot water in you likely have a bad log valve. The valve has a thermister temp control in it and they go bad very often. Replace this part and you should be good to go. Just copy and paste this link into your address bar and sorry about the delay. Computers! Please rate my assistance thank you!

http://www.repairclinic.com/PartDetail/Water-Inlet-Valve/W10364988/1862767
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 5538
Experience: Over 15 yrs. experience with 10,000+ in home repairs.
Appliance Guru and 5 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.


I will give it a try tomorrow and let you know if that is the fix. Hope it is okay to rate you after I try your suggestion.

Expert:  Appliance Guru replied 1 year ago.
OK please come back to rate me. Thanks and again sorry for the delay.

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Appliance Guru
Appliance Guru
Appliance Technician
5538 Satisfied Customers
Over 15 yrs. experience with 10,000+ in home repairs.