How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20419
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

The cord on my oil filled towel rail (TR range, I think) has

This answer was rated:

The cord on my oil filled towel rail (TR range, I think) has failed. In Shreds near the black connector. Dearly love it! Live i Boston, MA What help can I get???
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! The heater assembly will need to be replaced with the cord. Is there a model number on the towel anywhere?
Kelly and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.


Sorry for the delay, very busy here.


 


As written on the label:


 


TRC 150


115


150W


Series B


LISTED 821C

Thank you! That cord is not available as a Dimplex product, so you may have to have it replaced by an electrician using a standard cord. The element comes with a wire lead but not the cord.

Customer: replied 3 years ago.

Do I need to replace the "element" and if so, where do I order it?

Is it still heating?
Customer: replied 3 years ago.


No, the wire is frayed, obvious danger. Blew the circut breaker.

Is the wire frayed to the element or just the cord to plug it in? I suspect just the cord will need to be replaced, not the element.
Customer: replied 3 years ago.

How is that accomplished?

The unit will need to be disassembled so the old cord can be removed and replaced. Most often times, there is a small set screw on the bottom of the end cap where the cord is attached, allowing the cap to pull off and the cord and element to be removed.