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Jason
Jason, Home Appliance Tech
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I have a GE fridge freezer GSG20IEMCFBB and after following

Resolved Question:

I have a GE fridge freezer GSG20IEMCFBB and after following your video on solenoid replacement, I find that the solenoid is rusted and there is condensation around it and on the dispenser flap. I have called an engineer who says that the rust is caused by the insulation in the door that has failed and that I need a complete new door! I feel that he is perhaps trying to paddout the job into a more expensive one.
Is there a cause for the rusting and condensation other than faulty insulation or is cold air somehow getting into the ice dispenser?
Ian UK XXX@XXXXXX.XXX
Submitted: 1 year ago via PartSelect.
Category: Appliance
Expert:  Jason replied 1 year ago.
No he is correct, BUT you can replace the solenoid and be fine. Check the dispenser door by shining a flashlight from outside, and looking down the funnel from inside door. If light leaks thru replace dispenser door as well. That is all there is too it. Please let me know if you needs part #'s. If this information answers your question, please give me a great rating. If not, please respond back....thank you
Jason, Home Appliance Tech
Category: Appliance
Satisfied Customers: 796
Experience: 15yrs experience
Jason and 3 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

Hi Jason


Do I need a complete new freezer dooras the engineer says?


Or can the fault be fixed by just replacing the solenoid and dispenser door?


 

Expert:  Jason replied 1 year ago.

Replace the dispenser door (if needed, by doing the light test), and the solenoid (due to rusting). That will get you going for a good while. If it rust out again, just throw in another solenoid.....much cheaper that a door......:) I hope this helps....Thanks again

Jason, Home Appliance Tech
Category: Appliance
Satisfied Customers: 796
Experience: 15yrs experience
Jason and 3 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

am I right in thinking that there is a heater element in the door to prevent condensation? Is it adviseable to replace this also or is it a very difficult job?


 


Regards


 


Ian (UK)

Expert:  Jason replied 1 year ago.
It is a difficult job. I have replaced 100's of these coils rusted like yours to have no problems for years. If you want to, you can pull the coil every year and sand the plunger to assure it to not damage due to rust. Much cheaper, and easier, than a new door, or retrofitting one.....Thanks again
Customer: replied 1 year ago.

should I replace the heating element?

Customer: replied 1 year ago.

should I replace the heating element?

Expert:  Jason replied 1 year ago.
I would not. The only reason that I have had to replace the door for the heater, was when the inner door would frost to the point is stopped the operation of the dispenser. Your is not doing that, you just had a rusted up dispenser coil. That is very common for this model. You have nothing to sorry about. Replace the coil if you haven't already, and you should be good to go.....Thanks again

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