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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11842
Experience:  15 yrs. experience as a certified appliance technician.
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Maytag Front Loader MAH2400AWW wont start - electricity is

Customer Question

Maytag Front Loader MAH2400AWW won't start - electricity is fine. I get a Dl signal - door not locked. In fact it seems to be locked normally. I have tried shutting down and restarting. No luck. Suspect either something inside door lock - I cannot see anything. Or else electronic problem. Machine purchased 15 months ago so is out of warranty.
Submitted: 8 months ago.
Category: Appliance
Expert:  Bryan replied 8 months ago.

Hello, Thank you for using this service, I will be helping you with your problem today

Good morning. Actually It could still be the lock assembly. Even though the door locks that doesn't mean the board knows its locked. there are switches that send a signal to the control telling the board the door is locked so if the switch is bad the signal doesn't get to the board telling it that its actually locked. I'm pulling up the service sheets for the diagnostic procedure, I'll be back shortly. thanks, Bryan

Expert:  Bryan replied 8 months ago.
Okay on this machine all the tech sheets are in the machine.

See Technical Sheet or Mini Manual packed

behind Toe Panel. remove the tow panel number 22 on this diagram and find the tech sheets. this has the diagnostic procedure in it. let me know when you find that.

Customer: replied 8 months ago.

OK found the diagnostic sheets


Expert:  Bryan replied 8 months ago.
okay it should say on them how to invoke diagnostics does it ?
Customer: replied 8 months ago.

yes


Expert:  Bryan replied 8 months ago.
okay try putting this in diagnostics mode see what comes up
Customer: replied 8 months ago.

 


Expert:  Bryan replied 8 months ago.
I didn't get any response ?
Customer: replied 8 months ago.

sorry I was playing around with the machine trying to figure it out


Customer: replied 8 months ago.

did you get my last two responses?


Expert:  Bryan replied 8 months ago.
only the one where you said you were playing around trying to get it into diagnostics
Customer: replied 8 months ago.

"service" mode I assume is the same as diagnostics


It is just a matter of pressing two keys Spin and Temperature at the same time for three seconds until control beeps which it did


then there is a page of "test or display" options


Quick Spin Test


Hold Quick Spin Step


Fast Time Down


Quick Service Cycle


HOld quick service cycle


LED/Switch Test


Board Input Test


etc


Not sure which I am supposed to test


Expert:  Bryan replied 8 months ago.
does it have door lock test ?
Customer: replied 8 months ago.

Yes maybe...it seems to be listed as a sub-option under "Board Output Test" I will give it a try - I just did, and the door seems to have locked.


Expert:  Bryan replied 8 months ago.
and no error codes?
Customer: replied 8 months ago.

no none, I tried following the directions on diagnostic codes, press the chime button and rotate and cycle select know, display supposed to show a d...I guess then followed by the diagnostics number, but it didn't I will give it another try


Expert:  Bryan replied 8 months ago.
okay, I think the door switch is faulty, let me know if you get an error code the second try. Dl definitely means door lock, I don't think its sending a signal to the board.Door Lock 34001011 Main Product ViewDoor Lock 34001011 Main Product View
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11842
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 6 other Appliance Specialists are ready to help you
Customer: replied 8 months ago.

Guess what. Now the damn machine has started to work again. Somehow all the jiggling convinced the door lock to send a signal to the board!!!


Expert:  Bryan replied 8 months ago.
Awesome ! you may want to check the plugs on it though so it doesn't happen again. they may be loose. thanks and have a great day ! , Bryan

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