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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12032
Experience:  15 yrs. experience as a certified appliance technician.
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We had a power surge last night, power line had to be replaced.

Resolved Question:

We had a power surge last night, power line had to be replaced. Dryer model GGW9868KQ1 (Whirlpool) doesn't work. Checked power to machine etc. Do dryers have reset buttons or do you think it was blown? Was not on when how power surge
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.

Hello, Thank you for using this service, I will be helping you with your problem today do you have a volt meter ?

Customer: replied 1 year ago.

Yes. Give me a second to get it. I've never used one before.

Expert:  Bryan replied 1 year ago.
okay
Customer: replied 1 year ago.

i'm going to have to go get a volt meter. I can't find any that we have.

Expert:  Bryan replied 1 year ago.
okay let me know when your ready no rush. thanks, Bryan
Customer: replied 1 year ago.

Bryan,


I have a volt meter now. Thank you for waiting.

Customer: replied 1 year ago.
Relist: Other.
Waiting for an answer. Tech is off-line. Would like to figure out the problem.
Expert:  Bryan replied 1 year ago.
Hi I'm back sorry the site was having issue's and I couldn't sign in.
Customer: replied 1 year ago.

I have a volt meter now.

Expert:  Bryan replied 1 year ago.
Okay remove the top of the dryer and on the left side is the main control board check it for power at the L1 and neutral on the board. you should get 120 volts. do you ?
Customer: replied 1 year ago.

ok. I admit to not knowing. Am I checking ac or dc?

Expert:  Bryan replied 1 year ago.
ac volts. put your meter on AC 500v
Customer: replied 1 year ago.

Thank you. Still working to get the top off.

Expert:  Bryan replied 1 year ago.
okay there should be screws along the back and then you lift it a bit and slide it back
Expert:  Bryan replied 1 year ago.

oh wait wrong model

Expert:  Bryan replied 1 year ago.
I was looking at the wrong model because I had another dryer going at the same time. your board is up in the control head just remove the access panel number 2 I believe and the board is number 3
Customer: replied 1 year ago.

Ok great. Thank you. Working on removing panel number 2.

Expert:  Bryan replied 1 year ago.
okay let me know when you get it open.
Customer: replied 1 year ago.

We get 115 volts.

Expert:  Bryan replied 1 year ago.
okay thats fine. now none or the lights in the panel light up at all ?
Customer: replied 1 year ago.

No.

Expert:  Bryan replied 1 year ago.
Okay one more thing,take a close look at the board, Do you see anything thats burnt or melted on it ? any diodes burnt ?
Customer: replied 1 year ago.

Is this burned?


 


https://dl.dropboxusercontent.com/u/89395631/2013-07-24%2012.59.58.jpg


 


Let me know if the picture doesn't show up. (Comes up really large when I attach it)

Expert:  Bryan replied 1 year ago.
Oh ya that definitely looks burnt. It got real hot probably the power spiked and fried it. heres a link to order that. http://www.repairclinic.com/PartDetail/Main-Control-Board/8566150/1156589?modelNumber=GGW9868KQ1?RCAID=1000065 in most cases like yours the power company will re emburse you for the damage if it was a power surge. call your power company . good job and well wishes,Thanks, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12032
Experience: 15 yrs. experience as a certified appliance technician.
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Bryan
Bryan
Appliance Technician
12032 Satisfied Customers
15 yrs. experience as a certified appliance technician.