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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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We had a power surge last night, power line had to be replaced.

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We had a power surge last night, power line had to be replaced. Dryer model GGW9868KQ1 (Whirlpool) doesn't work. Checked power to machine etc. Do dryers have reset buttons or do you think it was blown? Was not on when how power surge

Hello, Thank you for using this service, I will be helping you with your problem today do you have a volt meter ?

Customer: replied 3 years ago.

Yes. Give me a second to get it. I've never used one before.

Customer: replied 3 years ago.

i'm going to have to go get a volt meter. I can't find any that we have.

okay let me know when your ready no rush. thanks, Bryan
Customer: replied 3 years ago.


I have a volt meter now. Thank you for waiting.

Customer: replied 3 years ago.
Relist: Other.
Waiting for an answer. Tech is off-line. Would like to figure out the problem.
Hi I'm back sorry the site was having issue's and I couldn't sign in.
Customer: replied 3 years ago.

I have a volt meter now.

Okay remove the top of the dryer and on the left side is the main control board check it for power at the L1 and neutral on the board. you should get 120 volts. do you ?
Customer: replied 3 years ago.

ok. I admit to not knowing. Am I checking ac or dc?

ac volts. put your meter on AC 500v
Customer: replied 3 years ago.

Thank you. Still working to get the top off.

okay there should be screws along the back and then you lift it a bit and slide it back

oh wait wrong model

I was looking at the wrong model because I had another dryer going at the same time. your board is up in the control head just remove the access panel number 2 I believe and the board is number 3
Customer: replied 3 years ago.

Ok great. Thank you. Working on removing panel number 2.

okay let me know when you get it open.
Customer: replied 3 years ago.

We get 115 volts.

okay thats fine. now none or the lights in the panel light up at all ?
Customer: replied 3 years ago.


Okay one more thing,take a close look at the board, Do you see anything thats burnt or melted on it ? any diodes burnt ?
Customer: replied 3 years ago.

Is this burned?


Let me know if the picture doesn't show up. (Comes up really large when I attach it)

Oh ya that definitely looks burnt. It got real hot probably the power spiked and fried it. heres a link to order that. in most cases like yours the power company will re emburse you for the damage if it was a power surge. call your power company . good job and well wishes,Thanks, Bryan
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