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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience:  15 yrs. experience as a certified appliance technician.
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We had a power surge last night, power line had to be replaced.

Resolved Question:

We had a power surge last night, power line had to be replaced. Dryer model GGW9868KQ1 (Whirlpool) doesn't work. Checked power to machine etc. Do dryers have reset buttons or do you think it was blown? Was not on when how power surge
Submitted: 12 months ago.
Category: Appliance
Expert:  Bryan replied 12 months ago.

Hello, Thank you for using this service, I will be helping you with your problem today do you have a volt meter ?

Customer: replied 12 months ago.

Yes. Give me a second to get it. I've never used one before.

Expert:  Bryan replied 12 months ago.
okay
Customer: replied 12 months ago.

i'm going to have to go get a volt meter. I can't find any that we have.

Expert:  Bryan replied 12 months ago.
okay let me know when your ready no rush. thanks, Bryan
Customer: replied 12 months ago.

Bryan,


I have a volt meter now. Thank you for waiting.

Customer: replied 12 months ago.
Relist: Other.
Waiting for an answer. Tech is off-line. Would like to figure out the problem.
Expert:  Bryan replied 12 months ago.
Hi I'm back sorry the site was having issue's and I couldn't sign in.
Customer: replied 12 months ago.

I have a volt meter now.

Expert:  Bryan replied 12 months ago.
Okay remove the top of the dryer and on the left side is the main control board check it for power at the L1 and neutral on the board. you should get 120 volts. do you ?
Customer: replied 12 months ago.

ok. I admit to not knowing. Am I checking ac or dc?

Expert:  Bryan replied 12 months ago.
ac volts. put your meter on AC 500v
Customer: replied 12 months ago.

Thank you. Still working to get the top off.

Expert:  Bryan replied 12 months ago.
okay there should be screws along the back and then you lift it a bit and slide it back
Expert:  Bryan replied 12 months ago.

oh wait wrong model

Expert:  Bryan replied 12 months ago.
I was looking at the wrong model because I had another dryer going at the same time. your board is up in the control head just remove the access panel number 2 I believe and the board is number 3
Customer: replied 12 months ago.

Ok great. Thank you. Working on removing panel number 2.

Expert:  Bryan replied 12 months ago.
okay let me know when you get it open.
Customer: replied 12 months ago.

We get 115 volts.

Expert:  Bryan replied 12 months ago.
okay thats fine. now none or the lights in the panel light up at all ?
Customer: replied 12 months ago.

No.

Expert:  Bryan replied 12 months ago.
Okay one more thing,take a close look at the board, Do you see anything thats burnt or melted on it ? any diodes burnt ?
Customer: replied 12 months ago.

Is this burned?


 


https://dl.dropboxusercontent.com/u/89395631/2013-07-24%2012.59.58.jpg


 


Let me know if the picture doesn't show up. (Comes up really large when I attach it)

Expert:  Bryan replied 12 months ago.
Oh ya that definitely looks burnt. It got real hot probably the power spiked and fried it. heres a link to order that. http://www.repairclinic.com/PartDetail/Main-Control-Board/8566150/1156589?modelNumber=GGW9868KQ1?RCAID=1000065 in most cases like yours the power company will re emburse you for the damage if it was a power surge. call your power company . good job and well wishes,Thanks, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience: 15 yrs. experience as a certified appliance technician.
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