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Hello my name isXXXXX will assist you tonight
This is a very common problem on fridges,
What has happened is the drain plug for the freezer has plugged up
So now everytime the drain goes into defrost the water has no where to go
What you need to do is remove the food from the fridge, turn the fridge off
Then remove the rear panel,
I personally use a blow dryer to warm the ice, you will see the drain covered in ice all the way across the evaporator.
once you get all the ice removed that you can see, I take a measuring cup and fill with water and heat up in the microwave. Then poor into drain area, give it a few minutes to melt the ice in the drain hole. Use a towel to remove the cool water and repeat
All fridges go through a defrost about every 8 to 12 hours so we dont have to defrost them manually
After you see the water drain, I usually do one more round of warm water
From the inside
After you have the hole cleared I usually take a piece of wire about 6 inches long and pull the plastic cover off the wire and then wrap one end around the heater and the other end down the drain that will stop it from freezing again
Have you removed the rear panel
The drain is not on the side
No when you remove the rear panel you will see the evaporator, you should also see a large chunck of ice under that evaporator, under that ice there will be a drain hole.
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No just the start with the bottom one that should be the area you need to work on
This will all make more sense once you see the panel removed
No we wont worry about that panel. By tomorrow night all will be good , this works everytime.
Have a good evening if you need me tomorrow, feel free to ask