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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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I have a GE washer model WJRE5550H1WW that does not agitate

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I have a GE washer model WJRE5550H1WW that does not agitate or spin. I read the response from four years ago, but did not find it helpful.

Hello, Thank you for using this service, I will be helping you with your problem today

First have you tried a hard reset on this ? unplug the machine for 1 minute then plug it back in and lift and lower the lid 6 times withing 12 seconds ? heres a link to a video to show you how to reset this if you wish to watch it.

If that doesn't work Can you remove the front panel and take a look at the motor ? on top of the motor is an electronic board , it has a blinking light on top can you count the blinks?

Do you still need help? I haven't heard back from you and was wondering if the reset worked?

I hope the reset worked, please let me know so we can look at other causes. thanks, Bryan
Bryan and 2 other Appliance Specialists are ready to help you
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