Hello, Thank you for using this service, I will be helping you with your problem today
First have you tried a hard reset on this ? unplug the machine for 1 minute then plug it back in and lift and lower the lid 6 times withing 12 seconds ? heres a link to a video to show you how to reset this if you wish to watch it. http://www.youtube.com/watch?v=YZKqpoVX3t4
If that doesn't work Can you remove the front panel and take a look at the motor ? on top of the motor is an electronic board , it has a blinking light on top can you count the blinks?
Do you still need help? I haven't heard back from you and was wondering if the reset worked?