Hello my name isXXXXX will assist you today
Have you verified that you have water going to the valve
Yes, the water is going into the valve.
The piece on the water valve that opens the water is called a solenoid.
Ok, like on a car
Go ahead and start the unit, it should drain and then fill, put your finger on the solenoid and it should kind of vibrate, or if you have a meter, you can verify 120 volts going to the valve
We tried to start the dishwasher, but it won't fill.
Are you saying to replace the solenoid?
no i just need to try and figure out if it is trying to open, which means the control board is telling it to work, if that is the case we will need to replace the water valve
Ok, unfortunately the dishwasher is not close by - so, let me know if this is the answer:
We turn on the machine
Check to see if the solenoid is vibrating, if it is, we gather that the solenoid is working
and the solenoid controls the valve.
If the solenoid is working, we need to change the valve
Is that correct?
Could the problem be caused by trying to run the machine with the water supply to the machine turned off?
Kind of, if it is vibrating we know it is getting power and then we change the valve
ok, we'll check the solenoid as you instructed. Do you think the problem was due to starting the dishwasher with the water supply turned off?
607335 is the valve assy, you can buy it from www.searspartsdirect.com for $25.49\
possibly but real hard to say for sure
do you know the solenoid part number in case that is the issue?
The solenoid is part of the valve assy and can not be purchased seperately
oh, so that part is the solenoid and the valve together
Yes, sorry for the delay
it is just impossible to tell if the valve opens, that is why i ask you to touch the solenoid
ok, we'll see what we can do - but, it looks like there is a special tool needed to replace the part
if we find that the solenoid is not working
Guess we will need a repair service
No it is a t20 star bit, you can buy that at any hardware store or if you get a screwdriver kit with all the little attachments it is usually located in there. All you do is disconnect the power and the water line from the valve, remove the two screws and lift out, then reverse the process to install
This is definetly a DIY type job
Oh, I have all those bits, but there looks to be a pin inside the head of the fastener
I have never seen a Bosch do that, but you are with the unit the one with a nipple in them are security screws, I am pretty sure you can do it with a regular t20
ok will try it. thanks.
Anytime, please take a moment to rate my answers before you leave.
ok will do
We swapped out the solenoid/valve part and it didn't solve the problem. We called an appliance repair service they are supposed to get there next Thursday, would like to fix it prior to that.
This machine was working fine, the water supply was shut off, the machine was turned on for use, and it didn't work. When the water supply was turned back on, the unit wouldn't work.
We swapped out the part you suggested, but the problem remains.
What else can we do? If we caused this problem by not turning on the water supply and then the unit was tried to start, it is our responsibility to fix the machine. If this didn't cause the problem, it isn't our responsibility to repair it.
Is there a reset button or something on the machine that could have been triggered because the machine was not getting water into it?
Good to know that we did not cause this problem.
No, we did not try a volt meter. Maybe we can try that next week, we can't do it this weekend.
Yes, the water supply was working.
ok, we'll see what we can do. Thanks, have a great weekend!