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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11892
Experience:  15 yrs. experience as a certified appliance technician.
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Hi. I have a Whirlpool Gold Quiet Partner IV. When I turn the

Customer Question

Hi. I have a Whirlpool Gold Quiet Partner IV. When I turn the power on, the "Pots & Pans" light flashes continuously. It will continue to flash regardless of which button I press EXCEPT the cancel button. When I press the Cancel button, both the "Pots & Pans" and "Normal" buttons flash independently.
Anybody know how to reset the machine or if something else should be done to fix the problem?

Thanks
Nick
Submitted: 11 months ago.
Category: Appliance
Expert:  Bryan replied 11 months ago.

Hello, Thank you for using this service, I will be helping you with your problem today

Good afternoon, Give me a few minutes to pull up the tech sheets on this and I'll be back shortly. thanks, Bryan

Expert:  Bryan replied 11 months ago.

Okay I'm back, try this, press and hold the heated dry key in for 5 seconds to see if this is in control lockout. sometimes this will reset the machine. if not unfortunately the main control board has failed and will need to be replaced to fix the issue. its located inside the door up near the control panel . I have included a link below to order the control.

http://www.repairclinic.com/PartDetail/Main-Control-Board/W10084141/1373167?modelNumber=GU2700XTSB1?RCAID=1000065

Customer: replied 11 months ago.
Hi. Thanks for the info. As stated previously, none of the buttons work except the Cancel button. However I did try holding down the Heated Dry key and it had no effect. I am happy to order the part, however:

1. I found the product much cheaper here http://www.partsimple.com/w10084141r-wpl-r-12.html assuming it is the same part??
2. If the new control panel does not resolve the issue, can I send the item back for a refund?
3. Do I get a refund if your solution does not work?

Thanks
Expert:  Bryan replied 11 months ago.
yes thats the same part.as far as sending the part back to the supplier you want to use I'm not sure thats up to them. I'm 99% sure it will fix your issue but the site I gave you will take it back even if its installed so check with the company you found and see if they allow returns. thanks and best wishes, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11892
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and other Appliance Specialists are ready to help you
Customer: replied 11 months ago.
Hi. Just installed the new part and the dishwasher behaves exactly the same....
What do I do now?
Expert:  Bryan replied 11 months ago.
Okay well thats not good. do you have a volt meter ?
Customer: replied 11 months ago.
Yes but it was bought in the UK and it states that AC testing must be 220-240 volts, unless you're just doing a circuit test
Expert:  Bryan replied 11 months ago.
can you test the door switches for continuity with it ?
Customer: replied 11 months ago.
I will have a look for the door switches tomorrow and try.
Expert:  Bryan replied 11 months ago.
okay I'll be here working so let me know.thanks, Bryan
Customer: replied 11 months ago.
I have not had a chance to complete the continuitybtest
Expert:  Bryan replied 11 months ago.
okay no big deal, when you get the time thats fine.
Customer: replied 11 months ago.
Hello. I'm back from a trip hence the delay. Is it that you would like me to remove the panel again and test each of the buttons or something else?
Expert:  Bryan replied 11 months ago.
the door switches to make sure that they are working correctly. there are two.

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there in the handle assembly. just remove the inner door panel and they are at the middle top . heres a link to a video on how to test them. http://www.repairclinic.com/PartDetail/Door-Switch/8269209/830947?modelNumber=GU2700XTSB1
Customer: replied 11 months ago.
The switch on the left has no reading regardless of which position the switch is in. The switch on the right has a very small reading.
Expert:  Bryan replied 11 months ago.
okay then the one on the left is bad, you need to replace that. Manufacturer Number XXXXXXX sorry for the confusion.

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