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Ask Randy 43 Your Own Question

Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3274
Experience:  20 yrs experience 18 in home,gas license , refrigeration expert
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Our dishwasher hangs at 25 min remaining.

Customer Question

Our dishwasher hangs at 25 min remaining.
Submitted: 1 year ago.
Category: Appliance
Expert:  Randy 43 replied 1 year ago.

Randy 43 :

Hello, my name is XXXXX XXXXX iam happy to help you with your question today..do you have a model number ? is this a double drawer? will it just run for hours on end if you let it?

Customer:

Yes, double drawer and keeps running at 25

Randy 43 :

would you happen to have the model number ? and is it both drawers or one in particular?

Customer:

Dd603. Bottom drawer. Top drawer doesn't work because it got misalligned and won't stayclosed.

Randy 43 :

If those run constantly without stopping it will require a heater plate kit ,it is stopping at that point and attempting to heat ,if it cant it just gets stuck at that point and runs on for hours ..the heater plate is on the very bottom of the unit and reqs total disassembly of the motor and seals

Customer:

Ok..are there instructions to do that anywhere? I thought they had no heater.

Randy 43 :

they have a heater on the base , not a visible one , ill see if i can find anything ,

Randy 43 :

sorry the F&P site is down right now , icant get any info ,i can try later

Customer:

Bottom of the drawer or bottom of the unit?

Customer:

Ok

Randy 43 :

bottom of the drawer,but the motor has to come from the inside and the screen , then the drawer has to come off the rails and flipped upside down ,then the rest is from the bottom ,its extensive repair , there is a oring seal to install..high on the skill level to install

Customer:

Screen and roter are out. Do I somehow turn that plate to get motor out?

Randy 43 :

sorry , still seeing if i can get a video

Randy 43 :

if you got the rotor out ,that is the motor , now you pull the drawer out ,push the tabs on the rails and flip the drawer upside down ,to get at the other parts , unplug the unit however

Customer:

No, no electrical connection to this thing.

Randy 43 :

or breaker

Customer:

No, it just twisted and lifted out.

Customer:

Aparently rotates the wash arm by water pressure.

Randy 43 :

http://vimeopro.com/user2514317/training-videos/video/7223374

Randy 43 :

this is the same video for heater plate

Customer:

Ok

Customer:

Do you stay on or do I get back to you later?

Randy 43 :

ill be on for awhile , but you wont really see anything obvious on the heater plate , usually its better to do with a new kit handy

Randy 43 :

it is always good to mark with a blck sharpie the position of the hoses and clamps to get them in the correct position on reinstall

Customer:

Heater plate is out. Any place you recommend to order?

Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3274
Experience: 20 yrs experience 18 in home,gas license , refrigeration expert
Randy 43 and 3 other Appliance Specialists are ready to help you
Customer: replied 12 months ago.

New heater plate installed and dishwasher working. Would upgrade to excellent if it would let me.

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