How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12009
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Have an Avanti FF100 refrigerator that cut out during the night.

Resolved Question:

Have an Avanti FF100 refrigerator that cut out during the night. I have tried leaving it unplugged for more than five minutes and then plugging back in but no joy. Is there a reset button somewhere?
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.

Hello, Thank you for using this service, I will be helping you with your problem today

Is that all there is to your model number ? its not comming up. can you check in the refrigerator itself and see if theres a tag with the full model number ?

Customer: replied 1 year ago.

That is all there is. This is the link to the user manual.


 


http://www.avantiproducts.com/manual/ff100.pdf

Expert:  Bryan replied 1 year ago.
okay when you plug this in does anything run ? fans, lights, compressor? or is it completely dead ?
Customer: replied 1 year ago.

The light comes on but that's it. It has been hot here. The unit is about 10 years old.

Expert:  Bryan replied 1 year ago.

Okay, this can only be one of two things, 1 the cold control has failed. (thats the dial you turn to turn this on) or two the defrost control is stuck in defrost and didn't come out.The issue I'm having is I cant pull up diagrams for this model. unplug the unit, open the control panel (where the cold control is) and you will see two wires going to the cold control. take the two wires off and bypass the cold control, (connect the two wires together and tape them) then plug it in, Does it start ?

Expert:  Bryan replied 1 year ago.
this is the cold control. Temperature Control Thermostat(NNN) NNN-NNNNMain Product View
Customer: replied 1 year ago.

Never mind, I got it. However, the wires go into these plastic pieces that plug into the back of the fridge. I don't see how I can bypass.

Customer: replied 1 year ago.

Hold please. I am unscrewing part of the cold control so I remove the wires on that end. They are encased in plastic & plugged in with very little room to move around.

Expert:  Bryan replied 1 year ago.
okay
Customer: replied 1 year ago.

So I don't see how I can get the plastic parts off of the wires in order to connect them. It is on very tightly. I could cut it or alternately the wires themselves to hot wire it. You suggested that it might be the defrost being stuck on. I did have a bit of water in the refrigerator recently. Can try that first before I start cutting things?


 

Expert:  Bryan replied 1 year ago.
Yeah these are tight, I wouldn't cut anything just get a piece of jumper wire you can stick into the connectors. this is only a test. your only going to see if the fans come on and compressor then unplug it. heres the bad part.you can probably find a cold control for this if thats the issue but all other parts for this are discontinued, heres what it says. http://www.avantiproducts.com/parts-accessories click that link. there maybe a universal cold control that will work though. the defrost timer I cant even find and no diagram shows where it is.
Customer: replied 1 year ago.

I tried with a piece of wire and nothing.


And what you are saying is, even if I can find the defrost timer and determine that that is the problem, I won't be able to replace it, yes?

Expert:  Bryan replied 1 year ago.
Well I cant find it on any diagrams I'm able to pull up. I don't know where its located on your refrigerator. its definitely the issue if this does nothing jumping out the cold control. most of the defrost timers look like this. Defrost Timer 482493 Main Product Viewthat little gray knob turns and if you can find the defrost timer try turning that gray dial. if it starts then you know for sure the timer has failed, theres nothing else besides the cold control and the timer that send the power to the compressor and fans so I know thats the issue.if you can get it going you could run this but it will frost up and need to be manually defrosted every 3 weeks or so. if you send me a picture of your I'll try and find a replacement. thanks and best wishes, Bryan
Customer: replied 1 year ago.

I found it. For anyone else who might ask you, it's behind a metal plate at the point where the ac power enters the fridge. There are two screws to take off and then one screw to release the timer from the box. However it does not have a little grey knob. It looks like this:


http://www.diytrade.com/china/pd/1718180/TMDE_Defrosted_Timers.html

Expert:  Bryan replied 1 year ago.
theres no knob on the other side ? I believe this is the one your talking about correct ?
Customer: replied 1 year ago.

Yes! It just did not look like a knob. When I twist it clockwise it makes a ratchet like sound. In fact, this bit sticks out of the metal housing the timer is in.

Expert:  Bryan replied 1 year ago.
Okay great ! Did it start ?
Customer: replied 1 year ago.

Yes! Thank you, XXXXX XXXXX the man!


 


I should probably just get a new one but at least I have some time now.

Expert:  Bryan replied 1 year ago.
Yes it will be best to replace it if you can find one. good job ! Please don't forget to rate me 3 or above so I get credit for helping you, its the only way I get credit. thanks and best wishes, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12009
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.