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Hello, my name is XXXXX XXXXX iam happy to help you with your question today..hi do you have a model number ?is it the oven that wont shut off? or top burner? thx
Hi Randy, it is the oven, not the top burners. I know it's gas and a whirlpool brand, and it's at least 11 years old. I was able to turn the oven on using the touch pad,but then the touch pad "off" button wouldn't work to turn it off. I unplugged the power plug. I also shut off the gas to the stove, but I don't know if what I did is safe. I think the model is called Super Capacity 465.
the model is usually around the door frame or the storage drawer area or frame , so if you push cancel on the keypad it has no response ? thx
Sf325speeq is the model number and yes, when I push off/cancel on the keypad it doesn't respond.
ok thx, that model has a glow ignitor ,so yes unplugging it will shut the gas off ,gas valve is electronically controlled so if it has no power the gas valve will shut off , as for the cancel button not responding that would require a new clock/board assembly ,when you touch the keypad it sends a signal to the relay to cut power ,if it is shorted the relay stays on continually..it would need the part below
around $250 for parts
Ok. Thanks, XXXXX XXXXX it!
I turned off the gas too. Is that okay?
ok,no problem ,good luck with everything ,
and yes that is ok
but it would be ok just unplugging
Ok thank you!