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Jason, Home Appliance Tech
Category: Appliance
Satisfied Customers: 798
Experience:  15yrs experience
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Ice dispenser and Water dispenser stopped working at the same

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Ice dispenser and Water dispenser stopped working at the same time. Work earlier today but now doesn't seem to engage.

Hello, Thank you for using this service, I will be helping you with your problem today

Do you have the model number so we can better assist you ?

Customer: replied 3 years ago.


okay does this make any noise at all when you push it ? there is a microswitch that engages the auger and the water that may be the issue, do you have a volt meter to test with and tools to take this apart ?
Customer: replied 3 years ago.

It dose not make any noise at all. Light work though. I have tools but not a Volt Meter.

okay, well this is tough to diagnose without a volt meter.I'll opt out mybe someone knows a common problem on these. thanks, Bryan
Customer: replied 3 years ago.

Thank You

Thank you for using Just Answer. I will be glad to assist you in your answer. Think about safety when doing repairs, electric, water, gas, ect.


Does the ice or water light up on the display when selected?

Customer: replied 3 years ago.

Yes it does

Ok, the next thing to check is probably the problem, so please check it very closely. Get down close to the rubber switch that is pressed to et ice/water. Slowly press it in listening for the CLICK sound. If you do not hear it, pull the rubber out, there is a plastic stem that presses again the switch inside. If this out of alignment with the switch, broken, will not work. If you hear the switch click, then we have an electrical issue instead. Please let me know. This is normally the issue on this model fridge. I am not saying it is the problem, but check it closely please. Please let me know what you find....thank you
Customer: replied 3 years ago.

I can hear a clicking sound.

The dispenser does not have the child lock on correct?

Hello from our service,

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What buttons do you have on your dispenser that you can choose from?



Customer: replied 3 years ago.

The Child lock is off. I tried that in both positions.

On your model number, there should be a couple of more letters on the end of it, can you check that for me?

Customer: replied 3 years ago.




You are going to need to replace the power control board for the dispenser, not an easy repair, but can be done with common tools. you can click on the blue link below to order the correct part for your unit.

Click here for the correct part for your unit.

Repair Clinic offers a 365 day no question ask return policy, so if the repair does not work you can return the part to them for a full refund, yes this even includes electronic parts that many other part suppliers will not allow to be returned.

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Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16453
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
Chas and 3 other Appliance Specialists are ready to help you
Sorry, I opted out because I had to leave for a while. If child lock was not on, then Chas may be exactly correct. But, I have found that the main control is normally the issue for this problem. If the dispenser board does not fix the issue, replace the main board. This board is located on the very top of the unit under a panel. Here is the part# XXXXX $131. I hope this helps if needed. I am not trying to steel the question from Chas, just wanted to finish up due to having to leave you.....Thanks again!
Jason, Home Appliance Tech
Category: Appliance
Satisfied Customers: 798
Experience: 15yrs experience
Jason and 3 other Appliance Specialists are ready to help you

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