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Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2383
Experience:  30 years experience specializing in Whirlpool, KitchenAid and Kenmore
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Ge Monogram ice maker not making ice

This answer was rated:

Ge Monogram ice maker not making ice

Hello from our service,

My name is Chas, I am so happy to help you today.
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Can I get the complete model number of the unit?

 

 

 

 

Customer: replied 3 years ago.


ZDIS15CSSH GE Monogram

SOrry, I have no info on this model, I will opt out and another expert will try to help you..


Customer: replied 3 years ago.


OK

Hello, my name is Dave. I need to ask a few questions to help you locate your problem. Is there anything running? Does the light come on when you open the door? Is the icemaker plugged into a wall outlet of a secondary drain pump installed under the icemaker? This will help me know where to go for the problem. Dave
Customer: replied 3 years ago.


The ice maker is perfectly clean in and out. When it is first powered on it works perfectly for hours. as it makes ice the level in the bin increases up to the sensor and the machine shuts down as it's designed to do. when it's time for the machine to begin making ice again, all that runs is the water pump. The compressor and fan do not turn on unless I power the machine off for about 30 mins and then on again. there is plenty of water running across the freeze plate, the pump works fine, the light inside is on. all the components work fine but there is a glitch that keeps the compressor from kicking back on after a while. Could it be the start relay/overload that is attached to the compressor, or might it be the control panel, and if it is the latter, is it the PC board or the push button portion?

Thanks for that information. It is not the compressor relay because that would not stop the fan from running. If you press the clean button it does diagnostics before it start the clean cycle. If either of the two thermistors have failed the Cleaning LED will flash. If it does flash you need to count the flashes. They will repeat a few times. Then all the components should operate for 5 seconds at a time and then the clean cycle starts compressor and hot gas valve on. This lasts 20 minutes and the circulating water should get hot. After a total time of 50 minutes it will end and you can start it in a freeze mode. If it all operated as it should with no error in clean it is a defective control and not the switch. If the switch failed it would not be intermittent.
Customer: replied 3 years ago.

So once I start the clean cycle, if the LED starts to flash the thermistors are faulty. If there is no flashing LED and the clean cycle runs as it should, it is the PC Board?

Correct.
Customer: replied 3 years ago.


OK, I just started a cleaning cycle and obviously the red LED light is steady to show that it's in the clean cycle. when will the blinking start if there is indeed a problem? At the end of the the cycle or during?


Also ,How do I leave feedback?

At the beginning. The thermistors are checked during the first few minutes of clean. You can rate my answer from this answer. Let me know if you have nay other questions.
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2383
Experience: 30 years experience specializing in Whirlpool, KitchenAid and Kenmore
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