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Hello, my name is XXXXX XXXXX iam happy to help you with your question today..do you mean it will not drain? and is there a different model ,it is close but there is maybe a number missing ,it should be 3 numbers then a dot then some more numbers
This is the right number. I suppose that it drains but not completely
It is 3 numbers first
ok got it , give me a few minutes, not draining correct?
ok ,if it is not draining or slow to drain , the first place to check is the drain pump for any blockages ,there is a access panel on the front ,remove 2 screws and this panel comes off
you will see the drain pump
you remove the drain hose and tub to pump hose ,there will be water ,unless you can pinch off a hose or shop vac the water out ,have a bunch of towels ready if you have neither
you can split the drain pump there are the screws that hold the two pieces together as on the picture ,look for any blockages that may impede the impeller
there is a o ring gasket in between those two pieces that seal the pump ,make sure you dont lose that
I didn't find the access panel
right on the bottom of the front door just a quarter panel with 2 screws on the very bottom
of the front of the machine
you probably have the wrong model as I don't see any separate panel
that is what comes up on your model number , if you have the full front panel ,it is a harder access ..it reqs the top to come off then the control panel then the whole front comes off , you can also get limited access from the rear access panel ,not much and it is pretty tight to get your arms in there
so your front panel is smooth all the way down ?
I have a full front panel going from up the door until the floor
ok that makes things a lot harder unfortunately , like i mentioned previously ,the top and whole front comes off ,the spring from the boot ,door latch , you can try the rear access panel ,it is a bit tight , but if it doesnt drain or drains slowly it is almost always something in the drain pump causing the issue
I cannot do that! What do you suggest?
that is going to be the issue ,it is what it is ,sorry ..i can just help diagnose the issue ,if it isnt in your skill set ..there isnt any thing i can say to make to repair easier ,sorry
thank you for your time. Would I be reimbursed?
this site helps to diagnose any issues ,we dont know the customers ability or promise that the repair is within those abilities ..we cant make the repair easier or promise to do so ..
you would need to take that up with the administration ,you asked for possible solutions to the issue and the drain pump is a viable solution ,most likely the cause
I understand, but please tell me does it worth it to bring a technician? I bought it in 2010...
if you are uncomfortable with the procedure then yes i would get a technician ..about $150 approx
I realized that the spin doesn't function, is it an expensive repair?
it is about $150 if something stuck in the drain pump, which there most likey is ,that wouldnt require any parts , but yes, it will not spin unless it can extract all the water ,it is related to the not draining issue