How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Lock icon is on how do you turn it off? Door open,

This answer was rated:

Lock icon is on how do you turn it off? Door open,

Hello, Thank you for using this service, I will be helping you with your problem today

Do you have a model number so we can better assist you ?

Customer: replied 3 years ago.

It is called a gallery model PGLEF387AB4

okay perfect, Is the door latch out and the door wont shut ?
Customer: replied 3 years ago.

noSnow the door oclosescloses

okay try this, press and hold the clear/off button in for 3 seconds. let me know if the loc lite goes off .
Customer: replied 3 years ago.

Tried your solution but it did not work however I did open the door & then while it was opened I hit the lock icon & it went off!


thanks for trying


 


!

okay your welcome, have a great night. thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and other Appliance Specialists are ready to help you
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! The excerpt from the manual is below for future reference.


graphic