I don't see any frost on the back of the freezer wall or hear a fan running.
Yes the lights and compressor are on
That is not good. If the compressor is running but it is not cooling, you have a sealed system issue. These types of repairs require specialized skills and equipment and federal licensing to work with refrigerant. If less than five years old, it is likely still under sealed system warranty. I believe you are going to require professional service. I understand this is not the best news, but it is correct according to the symptoms you have described to me. Please rate according to the quality of information rather than the severity of the problem.
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