How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Your Own Question
Jason, Home Appliance Tech
Category: Appliance
Satisfied Customers: 797
Experience:  15yrs experience
Type Your Appliance Question Here...
Jason is online now
A new question is answered every 9 seconds

Hi I put a new walk in freezer into my restaurant 21 months

Resolved Question:

Hi I put a new walk in freezer into my restaurant 21 months ago. The freezer had a vinyl floor. Right from the start we had icing and snow problems. The door was adjusted once and different things were adjusted which improved the situation, not before the vinyl floor had lifted. The icing was very bad with the roof looking like stalactite's and ice on the floor. The ice also formed on top of cartons and it seemed that on defrost when the ice melted it dropped onto cartons etc. and refroze. we are about to fix the floor but we are worried that it will happen again as there still seems to be a lot of ice forming especially on the compressor end of the freezer. The technician has looked at it a couple of times but hasn't fixed the problem. I have photos of problem if needed.
Submitted: 2 years ago.
Category: Appliance
Expert:  Jason replied 2 years ago.

Thank you for using Just Answer. I will be glad to assist you in your answer. Think about safety when doing repairs, electric, water, gas, ect.


The ice hanging from the unit, tells you that water is leaking from the defrosting of the unit. This can be a cracked drain pan, cooling coil not aligned over drain pan, or the drain pipe is plugged. You will have to defrost all the ice, check the drain pan with a flash light, make sure cooling coil has drain pan under all areas of it, and last spray water down drain pipe to make sure it is clear. If drain pan is crack, you will need a new pan, or seal the crack with caulk. For the frosting issue, normally that is ambient air entering the unit from a poor seal somewhere. Every seal has to be checked for this issue. If the frost is at the ceiling close to the cooling unit, then the problem can be a faulty fan delay relay, which would need to be checked by you local technician you are using. Respond back if needed. Please do not forget to give a great rating for answering your question....Thank you

Jason, Home Appliance Tech
Category: Appliance
Satisfied Customers: 797
Experience: 15yrs experience
Jason and 4 other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

Thanks Jason. There is not so much frost now but ice. This is over most of the roof, worse at motor end and looks like frozen drips. Also at each corner of motor end, and along the wall, hanging from the insulated drain hose, covering a plastic electric box on front of unit.It is hard to explain without showing you photos. Do you have an email address I can send to. The door end is reasonably clear.



Expert:  Jason replied 2 years ago.

It sounds to me that what I suggested should do the trick. I will opt out the question to see if another expert has any other ideas for you. If you find my information helpful, please give a great rating. If not, please do not rate, and wait for another suggestion....Thank you

Expert:  Phil replied 2 years ago.


Jason is correct. The technician you called is not experienced with commercial freezers. The freezer fans and defrost are not wired correctly most likely.

After defrost is done, the fans should remain ******OFF**** for a few minutes until the water freezes on the coil. If that time delay is not in place, the coil will spit water out after defrost and cause all that icing you have reported.


The frost is caused by door gasket leaks, that has to be properly repaired... there should also be a heating element around the door to prevent icing at the door... icing at the door will keep the door from closing properly... that will make all these problems a lot worse.

Tell me which direction you are from the center of the nearest city and i will see if I can find you a 'commercial refrigeration man'....

You do not need an air conditioning repair man, or an appliance repair man... you need a commercial refrigeration man with experience to get the freezer control wiring done correctly.


JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Previous | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY

Meet The Experts:

  • John


    Home Appliance Technician

    Satisfied Customers:

    Appliance repair business owner for over 43 years.
< Last | Next >
  • John's Avatar


    Home Appliance Technician

    Satisfied Customers:

    Appliance repair business owner for over 43 years.
  • Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    32 yrs. experience servicing major appliances and HVAC equipment.
  • Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    9+ years being an appliance technician with factory training.
  • Kelly's Avatar


    Appliance Technician

    Satisfied Customers:

    Highly accurate diagnostician with over 30 years experience!
  • The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    30 years repairing appliances
  • william's Avatar


    Home Appliance Technician

    Satisfied Customers:

    Major Home Appliance Technician Specialist Whirpool Certificate
  • Jon's Avatar


    Appliance Technician

    Satisfied Customers:

    Appliance Service Technician with 10+ years experience.