Hello from our service,
My name is Chas, I am so happy to help you today.Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:a. You want to add detail.b. Your question was not fully answered.c. You want to ask further questions.Since I am inviting you back to do any of these, do not use a 1 or 2 rating or this will likely NOT help you get a satisfactory answer. It will delay our task, and it tends to be depressing for the expert trying to help you, often right at the beginning of the exchange, before we have accomplished our task.I know the rating system is somewhat complicated, but you do not have to do a negative rating in order not to pay or to get your deposit back.In addition, a negative rating only serves to rate the expert doing his/her utmost to help you. The expert also will not get paid under these circumstances.Negative ratings do not cover site problems, delays, or anything else on the site that might annoy you, as experts are only involved in trying to answer your questions.Negative ratings do not cover posts that do not come through, or any other difficulties...experts face those just as you do. This includes frustrations that you might have had before meeting your expert.I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. But, it is up to your honor to click a smiley face and make sure that I am compensated for my time and effort. Please realize we are only compensated PER smiley per click and from bonuses, so extensive time with you would hopefully stimulate your consideration of this aspect of the system.
Is there water in the tub?
Yes, and I've tried activating both the hot and cold in service mode and I hear the water filling so I don't think it is the valves. Service mode also says that the low and medium levels are full, but the high is not.
Not sure- the picture on the display seems to be indicating draining... The picture shows the water level getting lower. If I enter service mode, I can manually activate the drain and it does drain the water, so I think that works too.
It says it is going to 48rpm... Is that when the drain valve kicks in? I just tried the service mode manual drain again and it seems like it is working great...
OK well the drain definitely works in manual (service) mode. The water drains pretty quickly.
It is doing the same weird cycling when the Service Cycle gets to "Draining at 90rpm. I bet if I stopped it and hit the drain manually, that would probably work... (should I try this?) Seems like maybe some other indicator is stopping it from even trying to activate the drain. If I press system check, the rpm goes to 48 but drain output is not even trying to go on. I don't see anything on the inputs (like unbalance) that might be wrong.
Yes, I hadn't heard from Chas in almost an hour so I figured he was busy. Do you have all the messages so far?
OK one last question.... I've opened the top and tried the spin test again. The agitators do spin but not the drum, the rpms come up to 48. Is the drum supposed to spin? is there a clutch between the agitators and the drum?
I think I bought it in 2004. No I cannot spin it by hand. So that is probably it... Thanks! Can you send me a quick note back so I can close.