Appliance Repair Questions? Ask a Technician for Answers ASAP
Thank you for using Just Answer. I will be glad to assist you in your answer. Think about safety when doing repairs, electric, water, gas, ect.
Is the ice bin full of ice, or no ice at all?
Our model has the ice in the door only but we have no water connected to it. We do not use it.
oh ok. Do you get an error code on the dispenser display when the freezer fan quits running?
No I did not.
Ok, thank you. The fan and the control board work together on this model. Apulse is sent to the motor, then sent back to the board. If the pulse is interrupted, the board turns the motor off. Being the motor runs in the test modes, tells me that the motor sounds good. Also, the board is not coding when the motor quits. It sounds to me that the control board is faulty. It should code when the motor quit, but it doesn't recongnize it, meaning it stopped the motor. Pull the unit away from the wall the control is locaed under the 6x12 panel on the backside of the unit. Just unplug the fridge remove cover, the board is plug and play. You cannot mix the plugs up when replacing. Make sure to handle the board from the edges to prevent damaging the board with your static electricity of your body. Here is the board# EBR73093616, $$162. You can get it at repairclinic.com, or your local parts vendor. Repairclinc has a good return policy if this repair doesn't work out for you. Make sure where you get the part, that you can return it, if needed. Please leave a great rating for answering your question. You can always respond back, even after rating, to this question for more information, if needed. Thank you
My wife just informed me that the refrigerator section also is not cooling as it should. She is also now telling me after she realized it was not freezing the meats, she opened a little later to check and heard 3 hissing sounds. I do not know if this would help in any way.
I dropped the setting to 34 degrees on the refrigerator and its been a few hours but it is just barely cool. It used to cool really well at 38. I read that the board was upgraded a few times for this model. Are you aware of it?
Repairclinic is backordered on the board.
I tried to do that but but did not want to break anything. Any links to show me how to remove it? Or instructions?
I do not have that information. Please do not rate my answer, for I found it to be wrong when you posted what you wife told you. I will opt of the question. This will allow other experts to view our conversation to this point. I wish you well....Thank you
Oh okay. I hope someone picks it up. I really want to get it resolved. Thanks for the effort.
Hi Jon. I will have to do this in the morning. I have a friend who is a refrigeration technician, but is not familiar with this model. We are in Guyana, South American. So he will come over and follow your instructions. I think you might be right with the fluctuations. I had held the switch for far longer than 15 seconds and still the fan did not kick in. The light came off immediately so the switch is working for that. Tonight we checked and it fan was on and it was beginning to form some ice in a bowl of water we placed inside. Seems the fan works sometimes. Will do the tests and get back to you in the morning.
Good day Jon. The compressor is hot, that you cannot keep your hand on it too long. The condenser fan is running. The tech here said it is running at normal temperature and seems to have enough gas. He just does not know for sure how to get out the inside back panel to access the fan and coils to give you the report. He is not familiar with this refrigerator and does not want to break anything. Please instruct.
Hi Jon. Sorry but the technician will only be able to come tomorrow at 1pm EST. I would like to know if we could do this by phone when he gets here to be quicker and not have to have him here a long time. I am in Guyana, South America and this refrigerator is pretty new to these people. So I cannot get a better tech than this really. He just never opened one like this one but knows refrigeration. Does a lot of work for my company. Just wanted a few guidelines to remove to rear cover of the freezer as he tried and cannot figure out how to. We found no screws in the rear cover. So please let me know if we can get back to you by phone tomorrow.
Hi Jon. The amps on the compressor wire is reading only 0.2 amps. Tech says gas is low as discharge line is just warm and is not hot as it was a few days ago. He put on a piercing valve and found it was low on freon. He added freon and immediately the discharge line got to normal temperature indicating the compressor was functioning normally. He observed the lines that are used to evaporate the water from the defrost cycle looks deteriorated and strongly suspects that is where we might have a leak. That line is metal and not copper. He is telling me we should change it out to a copper pipe. Have you encountered this problem with this model? It is 2 years old. Our home is not air conditioned. I do not know if that is a factor.