Hello, my name is XXXXX XXXXX iam happy to help you with your question today. i guess with the door locked you dont have access to any model number? do you have it written down anywhere?
how long did you unplug it for ?
ok ,thx sometimes you need to unplug it for up to 5 min or more to insure that the board has time to reset .. if you need to manually open the door , you need to remove the lower access panel ,there are 3 screws under that panel ,then if you reach your arm in under the latch there is a tear drop latch release that hangs down , you pull down on that release and open the door at the same time
The F11 error indicates a MCU problem ,motor control board but before you get that changed you need to check all the connections to the board and the door latch
a bad connection can cause that error to pop up ,there are a few connections on the door latch and to the motor boar (MCU)
if all the connections are ok and the machine still does not work properly then the MCU needs to be changed
if it just happened a year ago and was fine a longer reset may reset the board and be ok again
they are on the very bottom of the lower panel
you can put a roll of tape or something underneath to prop the machine a bit
they are a little difficult to get to sometimes
or a 1/4 nutdriver or 5/16 nutdriver i believe?
reach up under the right hand side and find that latch release and pull down on it ,it hangs down from the latch
yes, the water shouldnt be that high?
is it still running?
it didnt drain the water out at the end of the cycle?
try closing the door and put it into the drain cycle and see if it goes into that cycle?
if you have it unplugged check the connections to the motor board and latch and if all ok ,plug back in and test it ,if yoy get the F!! then the motor board needs to be replaced
it is on the bottom either left front or right rear ..other board is up top
just to make sure all connections are inserted and tight
and on the latch as well ,if you reach up again with it unplugged and push on the connectors making sure they havent come loose
ok let me check
RepairClinic Item #(NNN) NNN-NNNN/p>
Motor control unit (MCU)
Manufacturer Number(NNN) NNN-NNNN/p>
Skill LevelSkill Level
ok ,no problem ,good luck,any problems let me know