Appliance Repair Questions? Ask a Technician for Answers ASAP
I need more specific information on location of these spring clips. I cannot get the putty knife that I have, which has a one and three quarter inch wide blade, in the gap that is three inches from the side of the stove top. How hard should I have to push? Do I have to release both sides simultaneously using two putty knives? I'm about bummed out here, have been trying to get this loose for hours. I think it will have to wait until later this morning after I have some sleep and find narrower putty knives.
What you are saying that there are hidden clips that have to be released makes perfect sense to me. The trouble is that there aren't any clips that I can release. I have fished around with table knives and have put on magnifiers and illuminated the groove with light through the cooktop and minutely examined the area with my eyeballs. There is an eight and one half inch flange that runs across the center then two fore and aft channels two inches wide about six inches from the sides of the stove top that seem to support the heating elements. There is, on each side, the bracket through which the two sheet metal screws are attached to the stove. Each of these brackets has a raised area that provides a slot through which I can inset a table knife. These are about three inches from the sides of the stove. However, both by visual inspection and feeling around, there are no clips to depress. So far your answer is not sufficient to solve my problem. Your advice doesn't seem to apply to my stove top.
Will someone else contact me without any further action on my part?
aye, if someone else has another idea.
The left rear heating element is not functioning. I checked continuity from the heating element leads at the control and determined that there is no continuity to the heating element. I have found that there are numerous part numbers for this element and I want to get the number off of the part before I order a new one.
Okay, I will try this and get back. This will be a while as I have an errand to run. Is there any particular reason that a table knife won't work? I don't happen to have two putty knives at the moment.
Perhaps it is fruitless to continue to try this with table knives and I need to get two putty knives. However, I have slid and poked to the limit of my endurance and cannot find anything under the lip that will give in the least under pressure applied from the front. I'm sure that if I could see this with the top open it would be obvious to me. I am getting no results at this point so am completely frustrated.
Just to describe again what I see under there in the narrow gap between the stove body and the stove top, from left to right: first the bracket or pad fastened to the stove body where the fastening screw is located; second, a formed channel two inches wide that runs from front to back apparently supporting the heating elements. This curves up in front and apparently is attached to the stove top; third, to the right of this channel is a gap; lastly there is a vertical metal plate about six inches wide that runs from left to right at the middle and is apparently part of the stove top. This sequence is duplicated on the right side of the stove. It appears that any latch or clip that is there would have to be associated with the aforementioned channel. However, I have poked and prodded everywhere in the area of this channel and can find nothing that moves no matter how hard I press. So there I am.
Just achieved success after my final Herculean effort. It turns out that there was no latch or clip- this thing was glued to the stove base with some kind of adhesive which actually took paint with it when it finally separated. I now have the top off on the kitchen counter and will proceed with verifying that the element has failed. Thanks for your help, may be back with further questions as I proceed. Where do I give you the rating?
I enjoyed my conversation with both of you but in the end you both led me astray rather than helping me. The problem had nothing to do with non-existent clips but rather that the top was glued to the stove base with some type of elastic sealant. I believe that one or both of you should have known this if you were familiar with this model stove. Looking for non-existent clips cost me a lot of time. Thus, although I enjoyed the support of your conversation, I will have to rate you as not helpful. I think you have learned more than I did through the conversation. Sorry
I don't want to leave you with any misunderstanding. I am prepared to close out this request and have given you an okay rating. I do not feel that any of the available ratings cover the case in which the tech makes a sincere effort but simply does not provide a satisfactory answer. I eventually solved my problem through my own efforts. I understand that you can only go by the information available to you. I do not wish to argue these points but I am compelled to point out that I searched the parts diagrams on line for this model stove and find no clips either on the diagram for the stove top or the main chassis. The fact that I couldn't find them doesn't mean that they are not there in the parts diagram that you have. With regard to the sealant that was binding the top to the chassis, perhaps I was scammed, but we purchased this stove as brand new from Sears, not as an open box or refurbished stove. It has been in continuous service since we purchased it and has never previously required any repairs. Thus, I am left baffled by the presence of this sealant if your experience tells you it is never used in the factory assembly.