Appliance Repair Questions? Ask a Technician for Answers ASAP
Do you mean inside the freezer or behind the freezer?
It seems hard, but I don't know how soft and pliable it's supposed to be. Can you please tell me why that would have happened just because the ice maker was turned off? And how do I go about thawing it?
I cannot squeeze it at all.
The screw is in the center of the front of the ice maker. Also, the tubes are connected to the back wall of the freezer, so how would I remove the ice maker?
Certainly. The model number is XXXXX
Okay. I have the top off, and I have a coated paper clip.
No. No water came into the unit.
Yes, I think I feel water in the tray now. What does that mean? What should I do now?
I don't know how much the gear is supposed to turn. I heard two small sort of thud noises, but nothing continual or constant.
I see. So then even though the black tube is hard, that is not the problem? And would there be a reason that a new ice maker would stop working just because it was shut off?
I definitely will. You've been wonderful to go through all of the explanations with me, and I thank you very much.
I just noticed, however, while I was waiting for your response, that when I repeated the process to see if I heard a consistent turning, that the arm went up while I was watching and a row of ice is standing on end in the ice maker. It hasn't dislodged, though. I don't know if it will do it on its own shortly, or if that's a problem. I am not able to pull it out.
Okay. I'm a little nervous, but I'm going to try it. I don't see a gear to watch, I just hear it, but I'm going to give it a go.
I see that you're on the east coast. I apologize for the late hour. I thank you for your help. And I will certainly rate this experience as a most positive one.
I thank you, again.