Hello, my name is XXXXX XXXXX iam happy to help you with your question today..do you have a model number ? thx
hello , do you have a lock symbol on your display?
i mean a button with the lock symbol
hi , are you online? on the control panel there should be a lock symbol button ,do you see that?
ok , i you havent already , try pressing and holding that button for 5 seconds or more ..let me know what happens
it worked. Thank you very much!!!!