Hello, my name is XXXXX XXXXX iam happy to help you with your question today..so no other buttons can be programmed and it was working perfectly before a power surge ? do you have a model number?thx
Oven was working perfectly. Guessing it may have had power surge since we have them frequently. Only functions that work on touch panel are the two timers. Model # XXXXX 9800 BAS.
When the touchpad doesnt respond there are only a few thing that you can try one is turning the breaker off for a few minutes which you have tried , the other thing is cleaning the touchpad ribbon with rubbing alcohol and making sure it is inserted into the control properly , other wise you need to change the touchpad ,it usually is just the touchpad ,the control is generally ok and not affected by a nonresponsive touchpad ,below is a pic of the touchpad and the ribbon on the back that you can try cleaning with rubbing alcohol if you want to try that first..
Unable to loosen screws. Will have to wait until AM for husband to do so. Is it possible for me to print off your instructions w/ image? Suggestions where to purchase touch pad if we need new one?
you can purchase online at repairclinic.com or any parts store can get it for you ..you can just respond back to this question at any time
come back to question for image
if it is black,this is the part number
RepairClinic Item #895130 (OEM Part)
Touchpad and control panel assembly, black
Manufacturer Number 74005747
More? Waiting 20 min.
im sorry , did you need me for something else ? i meant if you needed to see anything here of our conversation you can just keep coming back to this question ,i apologize if i mislead you
I thought your answer was complete. Confused by last word, "more".
that word was on the end of my paste ,sorry wasnt supposed to be there
Was going to order touch pad from repair clinic, however, noticed it does not look identical to current touch pad that I have.
I already ordered part before I rec'd your email. I did look up part on Repair Clinic and found correct touch pad and just ordered it. I understand I can return first part w/ in 30 days. Was wondering if it would be possible to be reimbursed for shipping to & from my house for first part that is not correct part?