How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17629
Experience:  I have been repairing appliances for 25 years, I run my own appliance repair business.
22302088
Type Your Appliance Question Here...
Mike is online now
A new question is answered every 9 seconds

refrigerator ice maker not working IM #sNNN-NN-NNNN

Resolved Question:

refrigerator ice maker not working
IM #sNNN-NN-NNNN
Submitted: 1 year ago.
Category: Appliance
Expert:  Mike replied 1 year ago.
Hello my name isXXXXX will be assisting you with this problem today. Thanks for trusting JA to help you with this appliance question.

Can you look inside the fridge, there should be a sticker with the model number and serial number.
Customer: replied 1 year ago.


model number ET21PKXGW03


serial number EL0829186

Expert:  Mike replied 1 year ago.
Can you reach up Alise and feel inside the mold where the ice is made, need to know if you feel ice or if the mold is empty.

Thanks
Customer: replied 1 year ago.

Mike this is completely empty

Expert:  Mike replied 1 year ago.

Ok Alise the problem here is going to be one of two, either the valve has failed or there is a blockage in the water line running from the valve to the ice maker.

The way to determine which is to pull the unit out from the wall, Remove the lower panel in the rear. Once off you will see the valve, Next trace the water line from the ice maker to the inlet valve, remove the water line from the inlet valve. Blow into the water line.

If you can blow air into the water line then the valve is bad and will need to be replaced.

If you cant blow air into the line then there is a blockage in the line, you would need to trace the blockage and thaw it with a hair dryer (normally in the fill tube running from the rear of the fridge to the ice maker)

I would like to earn your highest rating, if you are not totally satisfied with my answer please hit the continue button.


If I have answered your questions to your satisfaction please feel free to come back at any time after rating me "Excellent service" for additional questions you may have at no further charge :)

Sometimes I will have to give bad news, Please try to find it in yourself to rate me for the service not the bad news.

Thanks!

Mike.

Customer: replied 1 year ago.


Mike I coule not blow air into the line.


However, I can't find the blockage. I am having a hard time taking out the ice maker and on the back side I don't see anything. Should I keep trying to take out the ice maker from the front or just use my blow dryer to thaw everythin out? Would it be cold


 

Expert:  Mike replied 1 year ago.
Go around the back side, disconnect the line from where it goes into the back of the freezer, twist and pull the fill tube out, You should then be able to sit it in some hot water to thaw the fill tube, then put it back wait for 24 hours and you should have ice :)

I would like to earn your highest rating, if you are not totally satisfied with my answer please hit the continue button.


If I have answered your questions to your satisfaction please feel free to come back at any time after rating me "Excellent service" for additional questions you may have at no further charge :)

Sometimes I will have to give bad news, Please try to find it in yourself to rate me for the service not the bad news.

Thanks!

Mike.

Customer: replied 1 year ago.

Mike the fill tub doen't have any ice in it not is it cold by this point


 

Expert:  Mike replied 1 year ago.
Ok then the problem is going to have to be the valve behind the panel in the rear.

Mike
Customer: replied 1 year ago.

do you know that for sure. Do you thing I gave you all the right information?


 

Customer: replied 1 year ago.
Mike, Where do I get this part and can you order it for me
Expert:  Mike replied 1 year ago.
Will send you a link when I get back to my PC, I am on a service call right now, thanks
Customer: replied 1 year ago.

okay thanks so much


 

Customer: replied 1 year ago.


Don't forget about me? I am sure you are busy

Expert:  Mike replied 1 year ago.
Im going to have to check with my parts supplier because this is a after market ice maker so the valve part number is XXXXX listed.
Customer: replied 1 year ago.

before you order it let me know how much thanks

Expert:  Mike replied 1 year ago.
I'm not going to order it :) ill provide you with a link where you can purchase it when I have the part number.
Customer: replied 1 year ago.
Ok good...when I get the part how do I
Install it? Do I have to turn off some
Water somewhere?
Expert:  Mike replied 1 year ago.
When I post back with the link in the morning ill post back the full instructions how to install the part, I can't post the number now because my supplier closes 5pm est. look for my response in the am tomorrow :)
Customer: replied 1 year ago.

Ok thanks

Expert:  Mike replied 1 year ago.
Your welcome
Expert:  Mike replied 1 year ago.
Ok finally got the part number for the valve, Click on the link below to order the valve.

Click here

I would like to earn your highest rating, if you are not totally satisfied with my answer please hit the continue button.


If I have answered your questions to your satisfaction please feel free to come back at any time after rating me "Excellent service" for additional questions you may have at no further charge :)

Sometimes I will have to give bad news, Please try to find it in yourself to rate me for the service not the bad news.

Thanks!

Mike.

Customer: replied 1 year ago.
Mike my ice maker has started working
I did everything u said and also blew dry an icy
Spot in the wall of the freezer by the ice maker kinda where the walls come together....but do u think the part might just be
Beginning to fail?
Expert:  Mike replied 1 year ago.
You likely cleared the blockage in the water line, you had mentioned you could not blow through the pipe so it would seem the blockage cleared, Glad you have it fixed! :)

I would like to earn your highest rating, if you are not totally satisfied with my answer please hit the continue button.


If I have answered your questions to your satisfaction please feel free to come back at any time after rating me "Excellent service" for additional questions you may have at no further charge :)

Sometimes I will have to give bad news, Please try to find it in yourself to rate me for the service not the bad news.

Thanks!

Mike.

Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17629
Experience: I have been repairing appliances for 25 years, I run my own appliance repair business.
Mike and 5 other Appliance Specialists are ready to help you
Expert:  Mike replied 1 year ago.
Hi Alise,


I'm just following up with you to see how everything is going. Did my answer help? If you are still having a problem please feel free to come back for additional assistance.


Let me know,
Mike
Customer: replied 1 year ago.

Mike, I bought the valve before I saw that it was going to work. Do you think I should send it back?

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
Mike
Mike
Appliance Technician
17629 Satisfied Customers
I have been repairing appliances for 25 years, I run my own appliance repair business.