my name is XXX XXX I am an authorized GE service tech and I can help you today.
What is the full model number of the washer please?
Are you there?
What is the red light light that is on your machine? and what is the full model number?
please get back to me here with that info and i will be able to help you bettter
just stick with this chat here with this original question.
just type back in the chat box and let me know the full model number found on the machine.
it should be located around the door opening or lid on a sticker.