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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 32 Years, and have over 100,000 in home repairs under my belt.
May I have the model number of your unit to know which of the maytag neptune models you have?
Your unit has hose clamps that hold the hoses on to the pump just loosen the screw drive on the clamps and then you can repmove the hoses to look in the hoses and in the pump
this may help
ok i will try this but what if it doesnt work? and also, there is water in the washer at the moment. do i need to dip it out first
I was only answering the question you asked .
If youfind nothing in the hoses or the pump check if the pump is runing or if it is even getting voltage .
And yes if it has water in it you will have to bail the bail the water out .or if you have a shop vac you can use that to remove the water.
ok got the hose off and a bunch of water just came pouring out. after letting that drain then came a bunch of black grunky stuff. i dont know exactly how im supposed to check and see if the pump of clogged because it so far back in the washer and it is hooked to a bunch of electrical wire. since i let all that drain should i try and run it again and see what happens? its just a pain since id have to put it all back together completely before i do that. i wish there were some way to tell if the pump is clogged too?
i would love to look inside the pump but unfortunately it is out of my reach. i cant get to it from the front of the washer opening. and its connected to a bunch of other stuff so im afraid to remove everything
ok then I can only suggest to put it back togeather and try it then .
If you do not feel you can take the pump out!
i put it back together and ran a cycle. it drained this time through the first half of the cycle succesfully, but then it got to the last 11 min and now is saying it wont drain again :( water was flowing really steady out of the drain hose the first time so it didnt seem to be clogged at all any more. i dont know what it could be this time. i guess i wlll take it apart again. thank you
Sounds as if you have something in the pump = clicking noise
If you could take it out I would suggest to replace it .
but since you are not able to I can only suggest to call for service to have a pro do the work .
If you do decide to try ,here is a link to the part CLICK HERE