How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Whrlp Master Tech Your Own Question

Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 6752
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Type Your Appliance Question Here...
Whrlp Master Tech is online now
A new question is answered every 9 seconds

i have a maytag neptune TL washing machine and it isnt draining.

Resolved Question:

i have a maytag neptune TL washing machine and it isnt draining. i am pretty sure the drain or pump is just clogged. if i take the front panel of the washer off i can see the drain hose from the drum to the pump but have no clue how to get inside any of this to check it or clean it out. i need a walk through
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 32 Years,
and have over 100,000 in home repairs under my belt.

May I have the model number of your unit to know which of the maytag neptune models you have?

Customer: replied 1 year ago.

fav9800aww

Expert:  Whrlp Master Tech replied 1 year ago.

Thank you

Your unit has hose clamps that hold the hoses on to the pump just loosen the screw drive on the clamps and then you can repmove the hoses to look in the hoses and in the pump

this may help graphic

Customer: replied 1 year ago.

ok i will try this but what if it doesnt work? and also, there is water in the washer at the moment. do i need to dip it out first


 

Expert:  Whrlp Master Tech replied 1 year ago.

I was only answering the question you asked .

If youfind nothing in the hoses or the pump check if the pump is runing or if it is even getting voltage .

And yes if it has water in it you will have to bail the bail the water out .or if you have a shop vac you can use that to remove the water.

Woody

Customer: replied 1 year ago.

ok got the hose off and a bunch of water just came pouring out. after letting that drain then came a bunch of black grunky stuff. i dont know exactly how im supposed to check and see if the pump of clogged because it so far back in the washer and it is hooked to a bunch of electrical wire. since i let all that drain should i try and run it again and see what happens? its just a pain since id have to put it all back together completely before i do that. i wish there were some way to tell if the pump is clogged too?

Expert:  Whrlp Master Tech replied 1 year ago.
look inside the pump and turn the impellor by hand !
Customer: replied 1 year ago.

i would love to look inside the pump but unfortunately it is out of my reach. i cant get to it from the front of the washer opening. and its connected to a bunch of other stuff so im afraid to remove everything

Expert:  Whrlp Master Tech replied 1 year ago.

ok then I can only suggest to put it back togeather and try it then .

If you do not feel you can take the pump out!

Customer: replied 1 year ago.

i put it back together and ran a cycle. it drained this time through the first half of the cycle succesfully, but then it got to the last 11 min and now is saying it wont drain again :( water was flowing really steady out of the drain hose the first time so it didnt seem to be clogged at all any more. i dont know what it could be this time. i guess i wlll take it apart again. thank you


 

Expert:  Whrlp Master Tech replied 1 year ago.
when it should be draining can you hear of feel if the motor on the pump is actaully running?
Customer: replied 1 year ago.
When it drained the first time it was definitely running. And it was loud. Then it filled up again and spun around and went to drain again, it kept making a loud clicking noise and then eventually gave me an error message on the screen
Expert:  Whrlp Master Tech replied 1 year ago.

Sounds as if you have something in the pump = clicking noise

If you could take it out I would suggest to replace it .

but since you are not able to I can only suggest to call for service to have a pro do the work .

If you do decide to try ,here is a link to the part CLICK HERE

Woody

Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 6752
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Whrlp Master Tech and 6 other Appliance Specialists are ready to help you
Expert:  Whrlp Master Tech replied 1 year ago.
I see you have not had time to get back to me as of yet! nor rated my answer.
You may have been busy if you still need my assistance just let me know .
Woody

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.