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Can you get us the model number? also start a wash and let this fill when its done filling open the door and tell me how much water is in the bottom in inches, does the water reach the heater ?
Water fills to about 2-3 inches well above the heater element
I did not take the screen out. I took off the lower spray arm. The top of the screen seems very clean. Could it be clogged with tiny particles inside the screen. When you scratch it with your fingernail you do not get any crud.
I put 4 coffee mugs in all 4 corners of upper rack. All filled up in about 10 minutes. When I open the door quickly during a wash should I see the spray arms coming to a stop? I never can see them moving? Do I have a pressure problem?
yes particles on cups, tupperware, cereal bowls on upper rack. I've tried different wash types...pot scrub, 1 hour wash etc... This problem has been going on for about 6 months now. Don't seem to have a cloudy look on anything. We generally use a liquid soap. Lower rack seems to work normally and clean well.