How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 78866
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

Bought stackable GE washing machine 2008, works great but I

This answer was rated:

Bought stackable GE washing machine 2008, works great but I must have hit a dial by mistake because there is a red lock icon on dial, machine won't work, how clear it? Pls?
Hello, and thank you for using this service. I'll be helping you with your problem today.

Do you have a model number for your washer so that I can better assist you and see what this red lock icon means?

Customer: replied 3 years ago.


Perfect, thank you. So you should be able to just press and hold the "SIGNAL" button to the bottom right of the center knob in order to unlock the control panel and remove the red lock symbol. It sounds like your washer just got put into control lock for some reason.

Customer: replied 3 years ago.

Did as instructed, red lock lite still on. What now?


If it won't remove, try to unplug the washer for 60 seconds, plug it back in and try again. If nothing works, then your front interface control board shorted out for one reason or another and the interface control board would need to be replaced. That's a $200 part or so.

Customer: replied 3 years ago.

Can I shut off circuit breaker for 60 seconds, cant reach plug. Stackable w/dryrer in closet

Yes, shutting the circuit breaker off for 60 seconds will be sufficient as well.

Customer: replied 3 years ago.

No luck. Thx for efforts. Will call repair.

Alright, unfortunately the interface control board will just need to be replaced at this point since it won't unlock like it's supposed to.

Tyler Z. and 2 other Appliance Specialists are ready to help you