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Ask Randy 43 Your Own Question
Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3744
Experience:  20 yrs experience 18 in home,gas license , refrigeration expert
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my Jenn-air JES9800 oven wont turn on

This answer was rated:

my Jenn-air JES9800 oven won't turn on

Randy 43 :

Hello, my name is XXXXX XXXXX iam happy to help you with your question today..do you have a model number ?and is it both the top burners and bake and broil? thx

Randy 43 :

sorry, i now see the model number

Randy 43 :

so, there is a display but none of the functions respond ? is that correct ? and top burners work ok?

Customer:

burners work, timer works, but if I push: bake, convection, clean, boil, set-up, etc. it just beeps

Randy 43 :

beeps , but no error codes?

Customer:

correct

Randy 43 :

you dont have it locked out ? some models come with a control lock ,if you check the touchpad for a control lock option ..if your model doesnt have that feature ..try turning the breaker off for 5 minutes giving the board time to reset ,if still the same issue ,then the touchpad is bad and needs replacement

Randy 43 :

Touchpad and Control Panel 74005748        Main Product View
Full Size Image

Customer:

no lock out that I can see, just turned of breaker. (I'll keep my fingers crossed)

Randy 43 :

under each button on the touchpad there may be a "lock" symbol ,if you that anywhere on the touchpad..prees and hold it for 3-5 seconds

Randy 43 :

see that ..sorry

Customer:

wow! it works!! yippy -

Customer:

thanks, XXXXX XXXXX $30 for sure!

Randy 43 and 2 other Appliance Specialists are ready to help you