Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi. I'm Smitty. I am a professional appliance repair consultant here to help you diagnose, and repair, your appliance.
What is the model number of your unit, please?
Sorry for the delay replying. I just got home and had to catch up a few other questions.
Is this a Sears bought unit?
I don't remember
Juanita, the reason I ask is the model number you provided is all numbers. Only Sears uses that type of model number system.
If this is a Sears unit the model number is XXXXX There should be three numbers, a period, and the numbers you posted.
I will need the three numbers, please.
Juanita, I am soirry but I am not faamilliar with this particular model. I will opt out and another expert may have the information you need.
Sorry for the inconvenence.
MY EXPERT OPT OUT
Hi yes I would like for u to help me if u could but I just call to cancel because I didn't think anyone was coming back do I need to call back
yes outlet is live I checked
No I don't hear anything running
ok ...Kelly it might take a minute gotta go to the basement and take the cover off....
Hi Kelly am back don't see where you wants me to turn knob with screw driver
Hi Kelly am back don't see where you wants me to turn knob with screw driver I took the timer off yesterday
do I need to re-install the timer first
about to try turning the knob
I think so
no don't hear anything
what kind of meter
none of the wire is hot coming from timer
ok got to take the cover off brb
im not getting any power in the fridge except for the knob inside the freezer , thermostat no power
where is that located Because I cant I don't see it
yea that's the knob inside the freezer yes I have power to that knob
My tic tester shows power on one of the wires wire to the control knob
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I ordered the thermostat , its the blue wire that's not hot the black one is hot. do the power go threw the thermostat because only one wire is hot but I think their both supposed to be.
I have my thermostat and now I need help putting it into the freezer, once we get it in the freezer will it start to work?
its a long silver wire coming off of the back what about it
its not working
Yes and Yes
I turnt it and its still not working
yes, im checking my power to the thermostat
yes, I don't have power to the thermostat
should both wire be hot from the thermostat because only one is hot
the black wires hot not the blue.
the black wires hot not the blue. Only one side of the t-stat is hot
the t-stat was
Sorry about problems with the thunderstorms will it be better if try again tomorrow
didn't check for 120v just used the tic tester and only the black wire hot
ok I got a volt tester am going to test to see if I get anything
I get 120 volts off the black and nothing off the blue
this keeps popping up >>>>
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do we need to send the thermostat back?
okay thanks for your help
could I have messed it up with that capillary tube because I had bent it all kinds of ways...
Hi Kelly got the thermostat put it in and now freezer is running keep fingers cross and thank you so very much......