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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19715
Experience:  Highly accurate diagnostician with over 30 years experience!
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We have a Ken more Elite and it wont spin. I looked for

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We have a Ken more Elite and it won't spin. I looked for access panel and didn't find anything that looks like it will open
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 3 years ago.
Can't find it, where should I look?
If a front loading machine, around the opening to the tub after the door is opened. If a top loading machine, under the lid at the back of the opening to the tub.
Customer: replied 3 years ago.
Ok looking
Thanks!
Customer: replied 3 years ago.
Sticker under dryer lid not washer
Is it a front loading washer?
Customer: replied 3 years ago.
Top load
Okay, there should be a sticker under the lid. Sometimes you have to nearly close the lid to see it. It will be at the back of the tub opening.
Customer: replied 3 years ago.
"""Model ll.110 - 20982 992
Ser(NNN) NNN-NNNN
111""
Perfect, thank you! Did the water pump out?
Customer: replied 3 years ago.
There's no water sitting in it,it just wouldn't spin.
Okay, does it make noise when it is supposed to be spinning?
Customer: replied 3 years ago.
Maybe humming
Okay, if it pumped the water out, the motor is running, so that means the coupling between the motor and transmission has likely broken. That part is easily replaced and is available below. There is also a video link showing how to replace it!

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

 

 

Motor Coupling <----- CLICK HERE FOR THE CORRECT PART FOR YOUR MODEL

 

 

 

 

Repair Video <----- CLICK HERE TO WATCH THE VIDEO

 

 

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If you have any other questions, please let me know!. You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

 

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